Director of Care

Touchmark • Edmonton, AB

3d • Onsite

About The Position

ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say: I AM AN ALLY • I AM A FRIEND • I AM A GIVER
We are currently seeking a compassionate, operationally strong, and people-focused Director of Care to lead our Assisted Living and Memory Care teams.
This leadership role is responsible for the overall direction of resident care services; ensuring exceptional clinical quality, regulatory compliance, staffing stability, employee development, and hospitality-driven service. The Director of Care partners closely with community leadership to build strong teams, support resident wellness, maintain operational excellence, and create an environment where residents and team members thrive.

Requirements

• Licensed Nurse (RN or LPN) preferred; equivalent leadership experience in senior living or healthcare environments considered
• Previous leadership experience overseeing care teams, clinical operations, or resident services required
• Experience in Assisted Living and/or Memory Care strongly preferred
• Strong knowledge of state regulations, resident care standards, and staffing practices
• Proficiency with EMR systems and Microsoft Office applications
• Ability to lead with professionalism, empathy, and sound decision-making

Nice To Haves

• Be a strong clinical and operational leader who leads with compassion, accountability, and professionalism
• Have experience leading teams within Assisted Living, Memory Care, Skilled Nursing, or senior living environments
• Be highly organized with the ability to manage multiple priorities in a fast-paced environment
• Demonstrate excellent communication skills with residents, families, physicians, and team members
• Have a passion for employee development, coaching, retention, and creating positive workplace culture
• Be confident navigating compliance, surveys, audits, and regulatory requirements
• Thrive in a collaborative environment and support Touchmark’s mission and values

Responsibilities

• Lead Assisted Living and Memory Care operations; oversee quality of care, staffing, resident wellness, and clinical outcomes
• Coach, mentor, and develop department leaders and frontline team members; foster accountability, engagement, and strong team culture
• Ensure compliance with state regulations, licensing standards, infection prevention protocols, and company policies
• Partner with physicians, families, pharmacies, therapists, and outside providers to coordinate resident care services
• Support budgeting, labor management, scheduling, and operational performance; maintain efficient and effective department operations
• Respond to resident, family, and employee concerns with professionalism, urgency, and compassion
• Drive a hospitality-focused culture where residents feel safe, valued, and supported every day

Benefits

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• On-Demand Pay allows you to access pay as you earn it
• Employee Assistance Program
• Supplemental insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed