Director of Care (Quality) - Full Time - Guildwood Villa

Extendicare•Scarborough, ON

4d•Onsite

About The Position

The Director of Care (DOC) is a highly skilled and compassionate leader responsible for delivering exceptional, resident-centered care within a long-term care home. This role oversees all aspects of care operations, ensuring adherence to Extendicare standards, accreditation requirements, and provincial regulations. Leading and inspiring an engaged team of care professionals is central to achieving an excellent resident experience. Building trusted relationships with residents and their families is essential to resident satisfaction and fulfilling our mission to provide people with the care they need, wherever they call home.

Requirements

Bachelor’s degree in Nursing (Master’s degree preferred).
Current, unrestricted Registered Nurse (RN) registration with the applicable provincial licensing body.
Minimum of 5 years of nursing experience, including at least 2 years in a leadership role within long-term care or a healthcare setting.
Strong knowledge of long-term care regulations, standards, and best practices.
Demonstrated leadership, communication, and interpersonal skills.
Proven ability to collaborate with interdisciplinary teams and build strong relationships.
Experience implementing quality improvement initiatives that drive positive resident outcomes.
Proficiency with electronic health record (EHR) systems and relevant technologies.

Nice To Haves

Master’s degree in Nursing

Responsibilities

Lead the resident care team, providing daily guidance and fostering a positive, collaborative, and accountable work environment that supports high performance and retention.
Ensure all care staff receive the education required to perform their roles effectively and support ongoing professional development.
Manage the care staffing model in alignment with Extendicare standards and legislated care hours. Assist with budget preparation and variance analysis for the nursing department.
Monitor and ensure adherence to healthcare regulations, licensing requirements, accreditation standards, and employment legislation, including timely investigations and action plans.
Identify and manage resident issues, mitigate clinical risks, and ensure prompt action on critical incidents in accordance with regulatory requirements.
Apply a customer service mindset by responding to feedback (complaints, recognition, suggestions) from residents, families, vendors, and team members with empathy and professionalism.
Oversee resident assessment and care planning processes, ensuring individualized care plans are aligned with resident preferences.
Work closely with the leadership team and liaise with care staff, residents, and families to optimize care delivery.
Implement quality improvement initiatives to enhance resident safety, wellness, and satisfaction.
Develop operational clinical and staffing plans aligned with home-level strategic priorities.
Engage vendors on quality initiatives and training; collaborate with community health partners to enhance resident care.
Uphold and promote the organization’s Mission, Vision, Values, and ethical standards.