Director of Care
About The Position
Manatee is a family-first, virtual clinic on a mission to help every child thrive by treating the whole family. As our Director of Care, you'll build the structure, standards, and programs that let us scale, so every family who needs it, has access to exceptional mental health care. The Director of Care leads the clinical team, builds exceptional care programs, and creates the scalable systems that support organizational growth. This role sits at the intersection of people leadership, operational excellence, and clinical strategy, with direct responsibility for operating a multi-state, high-quality clinical model. It translates Manatee's clinical strategy into an operating system built to scale with the organization. The Director of Care reports directly to the CEO and sits on the leadership team and partners closely with the Clinical Operations and People Operations Team.
Requirements
- Active clinical license (LCSW, LMFT, LPCC, PsyD, or equivalent), multi-state a plus
- 7-10+ years clinical practice, including 3-5+ years in clinical leadership and operations
- Experience building or scaling a clinical team in a high-growth environment (you know how to build while you run)
- Experience with virtual care delivery
Nice To Haves
- Experience in pediatrics
Responsibilities
- Own clinical care programs, quality, and fidelity to Manatee's whole-family care model — ensuring every family receives evidence-based, excellent care, with child therapy, parent counseling, and family support delivered as one integrated model.
- Streamline workflows and reduce administrative burden cross-functionally
- Lead development and scaling of clinical programs and service lines
- Own KPIs for clinical quality, adherence, safety, compliance, and performance
- Lead and develop Clinical Supervisors who manage therapist teams
- Oversee our 1099 provider network
- Set performance expectations, accountability, and growth pathways
- Build a high-performance, feedback-driven clinical culture and addressing performance gaps proactively
- Partner with Clinical Supervisors and recruitment on hiring decisions
- Own crisis and safety protocols across the clinical population — suicide risk escalation, safety planning, mandated reporting in every operating state
- Own clinical QA: incident review, root-cause process, and escalation to legal counsel and CEO
- Serve as clinical point of contact for litigation, subpoena, or regulatory inquiries, coordinating with outside counsel
Benefits
- Equity in a high-growth healthcare company
- Remote-first, autonomy, and a direct impact on outcomes
- Opportunity to define whole-family care at scale
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
