Director of Care - Full Time - Halton Hills

Extendicare • Georgetown, ON

1d • Onsite

About The Position

As the Director of Care, you will contribute to Extendicare’s purpose of Helping People Live Better by leading a high-performing care team dedicated to ensuring residents receive the care they need. The Director of Care (DOC) is a skilled and compassionate leader responsible for overseeing all aspects of clinical and care operations within a long-term care home. This role ensures the delivery of exceptional resident-centered care in alignment with Extendicare standards, accreditation requirements, and provincial regulations. The DOC inspires and develops an engaged team of care professionals, fostering a culture of excellence, accountability, and continuous improvement. Building trust-based relationships with residents and families is essential to enhancing resident satisfaction and fulfilling our mission of providing people with the care they need, wherever they call home.

Requirements

• Bachelor’s Degree in Nursing required; Master’s Degree preferred.
• Current and unrestricted registration as a Registered Nurse (RN) with the applicable provincial regulatory body.
• Minimum of 5 years of nursing experience, including at least 2 years in a leadership role within a long-term care home or healthcare setting.
• Strong knowledge of long-term care regulations, standards, and best practices.
• Demonstrated leadership, communication, and interpersonal skills.
• Proven ability to collaborate effectively with interdisciplinary teams and build strong stakeholder relationships.
• Experience leading quality improvement initiatives and achieving positive resident outcomes.
• Proficiency with electronic health records (EHR) systems and related healthcare technologies.

Nice To Haves

• Master’s Degree preferred.

Responsibilities

• Champion resident safety and continuous quality improvement initiatives.
• Achieve high levels of resident and family satisfaction as measured through experience survey results.
• Meet or exceed established quality and clinical performance indicators through effective execution of clinical programs.
• Foster a positive workplace culture and enhance employee engagement compared to the previous year.
• Ensure compliance with all regulatory, organizational, and clinical care requirements, policies, and procedures.
• Lead and support the resident care team through effective coaching, mentorship, and day-to-day guidance.
• Foster a collaborative, accountable, and high-performing work environment.
• Support employee engagement, retention, and professional growth.
• Ensure care staff complete required education and competency training.
• Promote ongoing professional development and clinical excellence.
• Manage staffing levels in alignment with the Extendicare model of care and legislated hours of care requirements.
• Support budget development and monitor departmental financial performance through variance analysis.
• Monitor and ensure compliance with healthcare regulations, licensing requirements, accreditation standards, labour laws, and organizational policies.
• Conduct timely investigations and implement corrective action plans as required.
• Identify and address resident care concerns and clinical risks.
• Ensure immediate response to critical incidents and compliance with all reporting requirements.
• Demonstrate a resident and family-centered approach by responding to feedback, concerns, complaints, and recognition with empathy and professionalism.
• Promote a culture of service excellence among all team members.
• Oversee resident assessment, care planning, and implementation processes.
• Ensure individualized care plans reflect resident preferences, needs, and goals.
• Partner with interdisciplinary teams, residents, families, and leadership colleagues to optimize resident outcomes and care delivery.
• Lead and implement quality improvement initiatives that enhance resident safety, wellness, and satisfaction.
• Monitor outcomes and leverage data to drive continuous improvement.
• Develop and execute operational plans related to clinical services and staffing that support the home's strategic priorities.
• Build and maintain effective relationships with vendors and community health partners.
• Collaborate on quality initiatives, training opportunities, and programs that benefit resident care.
• Demonstrate and promote Extendicare’s Mission, Vision, Values, and commitment to ethics, integrity, and professionalism.

Benefits

• Ongoing mentorship and support for lifelong learning and development.
• Opportunities for career advancement within a leading healthcare organization.
• Meaningful work that positively impacts residents, families, and communities.
• Employee and Family Assistance Program (EFAP).
• Comprehensive benefits package.
• Competitive compensation that reflects the value of this role and the unique qualifications each candidate brings.
• Base salary is one component of our broader total rewards package.
• Comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager