Director of Care (DOC)

Extendicare•Winnipeg, MB

2d•Onsite

About The Position

Serve as a strong advocate for resident safety and the ongoing improvement of quality care. Attain high resident and family engagement as measured through Experience Survey Results, by caring for each person as we would our own family. Consistently meet or exceed all quality and clinical indicators for residents through the effective execution of required clinical programs. Foster a positive culture and employee experience, driving an increase in overall employee engagement compared to the previous year. Ensure adherence to regulatory compliance regarding resident plan of care, as well as organizational standards, policies, and procedures.

Requirements

Serve as a strong advocate for resident safety and the ongoing improvement of quality care.
Attain high resident and family engagement as measured through Experience Survey Results, by caring for each person as we would our own family.
Consistently meet or exceed all quality and clinical indicators for residents through the effective execution of required clinical programs.
Foster a positive culture and employee experience, driving an increase in overall employee engagement compared to the previous year.
Ensure adherence to regulatory compliance regarding resident plan of care, as well as organizational standards, policies, and procedures.

Responsibilities

Cultivate - lead the resident care team, providing day-to-day guidance and fostering a positive work environment that encourages collaboration, accountability, drives high performance and ensures retention by delivering an exceptional employee experience.
Train - Ensure that all care staff receive the education required for the effective performance of their roles and promoting professional development.
Financial stewardship - Manage the care staff complement consistent with the Extendicare model of care that meets the provincial/legislated hours of care. Oversee the financial management, including assisting with budget preparation and variance analysis of the nursing department.
Comply - Monitor and ensure compliance with all healthcare regulations, licensing requirements, accreditation standards and labour and employment standards, including timely investigations and consistent action planning.
Risk Management - Identify and manage resident issues as they arise, and ensure clinical risks are mitigated and immediate action taken on critical incidents in keeping with regulatory requirements.
Customer Service - By employing the customer service mindset, accept and respond to feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy.
Resident Care - Oversee resident assessment and care planning processes, ensuring personalized care plans are developed and implemented based on resident preferences.
Collaborate - Participate actively and collaborate with the leadership team and liaise with care staff, residents and families to deliver and optimize resident care.
Improve - Implement quality improvement initiatives to enhance resident safety, wellness and satisfaction, because we are relentless in our efforts to improve.
Strategic planning – in support of the home level strategic priorities, develop the operational plans with respect to clinical operations and staffing, which support and enhance resident care.
Community partnership - engage with vendors on quality initiatives and training requirements, collaborate with community health partners for the betterment of resident care.
Values Alignment - Uphold and promote the organization’s Mission, Vision and Values and philosophy regarding ethics, morality, and integrity.