Director of Care Navigation - Vetter Senior Living

Vetter Senior Living•Elkhorn, NE

2d•Hybrid

About The Position

Vetter Senior Living, a premier provider of senior living and healthcare services, is seeking a passionate and experienced Director of Care Navigation to support our communities in Omaha, Papillion, Elkhorn, Wahoo, and Lincoln. For over 50 years, Vetter Senior Living has built a reputation for excellence by living our mission of "Dignity in Life." Our culture is rooted in creating Quality Life, Quality Care, and Excellent Teams--and we are looking for a leader who brings these ideals to life through meaningful connections, data-driven decision-making, and exceptional coordination of care. This role is instrumental in connecting individuals to the right level of care at the right time, using clinical insight, system tools, and collaboration to guide placement into the most appropriate Vetter community or service line.

Requirements

Licensed nurse (RN preferred) or equivalent healthcare leadership experience
Minimum 3--5 years of experience in post-acute care, senior living, admissions, or care coordination
Experience using EMR systems, hospital referral platforms, and admissions/CRM tools
Strong clinical judgment with the ability to match patient needs to appropriate levels of care
Excellent communication, organization, and relationship-building skills
Ability to manage multiple priorities and make timely, data-informed decisions
Willingness to travel within Nebraska

Responsibilities

Provide leadership and oversight for care navigation processes across multiple communities
Utilize electronic referral systems to review, prioritize, and respond to incoming referrals in a timely manner
Analyze clinical, financial, and operational data within software systems to determine the most appropriate placement for each individual (rehabilitation, skilled nursing, or other services)
Partner with hospitals, physicians, discharge planners, and case managers to coordinate smooth and efficient transitions of care
Guide and support admissions teams in using referral technology to optimize acceptance decisions, response times, and conversion rates
Ensure accurate documentation, communication, and follow-up within referral and EMR systems to support continuity of care
Collaborate with facility leadership to align placements with clinical capabilities, census goals, and resident needs
Identify trends within referral data and software systems to improve processes, enhance outcomes, and drive growth
Build strong relationships with referral sources by demonstrating responsiveness, professionalism, and expertise in navigating care options
Travel periodically between assigned locations to support teams and strengthen relationships