Director of Care Management
About The Position
Homebridge serves a high risk, high needs, complex-diagnosed population with a combination of domestic, personal, and paramedical homecare functions funded through IHSS. Our work allows an often-underserved population to live safely in their community. Homebridge offers a dynamic, fast-paced work environment with 350+ unionized field workers and 90+ internal office staff. The Director of Care Management oversees the delivery of CalAIM services for Medi‑Cal members with complex medical, behavioral, and social needs. This role provides clinical oversight, supports lead care managers (LCMs) and community healthcare workers (CHWs), ensures fidelity to CalAIM requirements, and maintains high‑quality, person‑centered care coordination across medical, behavioral health, community, and social service systems.
Requirements
- Ability to understand and use computer applications, including spreadsheets and electronic health records, including internet access and email.
- Ability to understand the needs of clients from diverse cultures and socioeconomic backgrounds.
- Awareness of community resources and services.
- Effective organizational and time management skills.
- Ability to solve problems and be initiative-taking.
- Ability to communicate effectively and professionally with coworkers, clients, and members of the community.
- Ability to travel within the service area.
- Two (2) years of experience in Mental Health or community services; or bachelor’s degree in social services or related field.
- Experience working in case or care management, preferably with a background in healthcare or social services.
Responsibilities
- Oversee/conduct comprehensive assessments of clients' health, social, and environmental needs to develop personalized care plans.
- Support clients in engaging in the Enhanced Care Management seven core services, including outreach and engagement, comprehensive assessment/care management planning, enhanced care coordination, health promotion, comprehensive transitional care, individual, and family supports, and referrals to community/social supports.
- Coordinate with healthcare providers, social services, and other community resources to ensure clients receive holistic and continuous care.
- Work with the LCMs and CHWs to regularly monitor clients' progress, adjust care plans as necessary, and conduct follow-up visits or calls to ensure they are adhering to their care plans.
- Advocate on behalf of clients to secure necessary services and support, ensuring their needs and preferences are met.
- Assist in maintaining accurate and timely documentation of client interactions, care plans, and progress reports, ensuring compliance with organizational and regulatory standards.
- Educate clients and their families about their health conditions, treatment options, and available resources to empower them to make informed decisions.
- Collaborate with multidisciplinary teams to ensure integrated and coordinated care, participating in case conferences and team meetings as needed.
- Oversee and support the LCMs and CHWs to leverage community supports and community healthcare worker benefits via CalAIM.
- Manage and work with all health plans in SF and other counties that Homebridge will expand into.
- Apply for and manage all CalAIM contracts with health plans in SF and other counties that Homebridge will expand into.
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What This Job Offers
Job Type
Full-time
Career Level
Director
