Director of Car Wash Operations

Haffner's•Lawrence, MA

37d•$145,000 - $155,000•Onsite

About The Position

Haffner's is a prominent wholesale fuel distributor in New England, managing gas stations, convenience stores, car washes, and food service locations under the Haffner's brand across Massachusetts, New Hampshire, and Maine. They also offer heating oil, propane, and HVAC services. The company culture is built on growth, innovation, and excellence, guided by core values of 'Fueled by Family,' 'Do the right thing,' 'Safety In everything we do,' and 'Be Resourceful.' The Director of Car Wash Operations is responsible for leading all operational aspects of the car wash business, ensuring adherence to company standards, policies, and procedures. This role involves day-to-day management of operational activities, including site-level profits and losses, monthly membership plan management, weekly sales reporting, new site launches, vendor relationships, site manager oversight, training and safety initiatives, and coordinating with facilities on service issues. The Director will report to the Vice President of Retail.

Requirements

Strong leadership, decision-making, and problem-solving skills.
Minimum of 5 years of CAR WASH INDUSTRY experience, 10+ years preferred.
Experience managing multi-site car wash operations, ideally for industry-leading brands.
Demonstrated success growing membership-based or subscription-based programs and leading multi-site sales teams with measurable results.
Success launching new car wash locations.
Prior P&L responsibility with clear understanding of financial drivers and metrics.
Very high attention to detail aimed at a strong focus on operational excellence.
High personal standards in accordance with company standards.
Proficient in Microsoft Office.
Basic mechanical skills.
Ability and willingness to travel regularly throughout Massachusetts, New Hampshire, and Maine.
Valid driver's license and reliable transportation required.
Candidates must be authorized to work in the United States and able to work onsite in Lawrence, MA.

Responsibilities

Hire, train, and retain high quality site managers.
Collaborate with site managers to ensure all car wash personnel have the requisite training, skills, and resources necessary to excel.
Create a culture of accountability across the organization through an unwavering commitment to enforcing company standards, policies, and procedures.
Drive performance through monitoring key performance indicators and taking corrective action when needed.
Manage profits and losses for each location.
Lead the car wash safety program including compliance with all OSHA requirements, internal policies, and industry best practices.
Develop and monitor equipment maintenance programs for each location, provide the management tools for proper execution, and follow-up to ensure completion.
Evaluate current sites for needed upgrades and remodels.
Source replacement parts and new equipment.
Serve as the primary contact with car wash supply, software, and equipment vendors.
Drive membership growth across all car wash locations through effective sales strategies, performance management, and customer retention initiatives.
Build, coach, and develop high-performing sales-focused teams that consistently achieve membership, revenue, and customer service goals.