Director of Campus Operations and Event Services

JCC East Bay•Oakland, CA

12d•$100,000 - $125,000•Onsite

About The Position

The Director of Campus Operations and Event Services will report to the Chief Operating Officer and play a critical role in the operational success of the JCC's new multi-building campus in Oakland's Rockridge neighborhood. This position owns the infrastructure, logistics, and support systems that enable JCC programs, partner organizations, and private events to succeed. The Director ensures seamless execution across a complex, high-volume event environment while managing building operations, guest services, and a team of staff across multiple functional areas. The ideal candidate is a decisive problem-solver with exceptional organizational skills, customer service orientation, and the ability to manage competing priorities across diverse stakeholders in a fast-paced environment.

Requirements

5-8 years of progressive experience managing campus operations, event venues, or multi-building facilities with high event volume.
Demonstrated experience managing complex event logistics across multiple concurrent programs and stakeholders.
Proven supervisory experience leading teams across different functional areas.
Exceptional organizational and time management skills with the ability to prioritize effectively under pressure.
Strong decision-making abilities and sound judgment in fast-paced, high-stakes environments.
Outstanding customer service orientation with proven ability to build relationships with diverse stakeholders.
Excellent written and verbal communication skills with ability to communicate clearly across all organizational levels.
Proficiency with standard business applications including Google Workspace, Microsoft Office, and event/scheduling software.
Ability to work collaboratively across departments and with partner organizations.
Calm, diplomatic approach to problem-solving and conflict resolution.
Flexibility and adaptability to changing priorities and unexpected challenges.
Commitment to the mission of the JCC East Bay and knowledge of or commitment to learning about the Jewish community, values, and traditions.
Availability for evening and weekend work as required by event and operational needs.
Ability to lift up to 40 lbs.

Nice To Haves

Experience in nonprofit or mission-driven organizations.
Knowledge of building systems and facility operations.
Experience with budget management and financial forecasting.
Familiarity with private event sales and contract management.
Background in hospitality, conference center, performing arts venue, or similar event-centric operations.

Responsibilities

Directly supervise Operations Manager, Event Services Manager, and Private Events Manager.
Provide leadership, coaching, and professional development for direct reports and their teams.
Foster a culture of collaboration, accountability, and excellent customer service across the operations team.
Conduct performance evaluations and support team members in achieving departmental goals.
Ensure appropriate staffing levels for events, operations, and guest services.
Build and maintain strong, positive working relationships with JCC staff across all departments.
Coordinate with program directors to understand operational needs and ensure successful program delivery.
In conjunction with COO, serve as operational liaison for 15-25 partner non-profit organizations housed on the collaborative campus.
Communicate proactively with internal and external stakeholders about facility availability, scheduling changes, and operational updates.
Represent the campus operations team professionally with the public, vendors, and community partners.
Oversee day-to-day operations across multiple buildings on the new Rockridge campus.
Develop and maintain systems for space scheduling, allocation, and utilization across all campus facilities.
Coordinate building maintenance, repairs, and vendor relationships to ensure facilities meet operational standards.
Establish and enforce building policies, procedures, and safety protocols.
Work collaboratively with building engineers and maintenance staff to address operational needs and facility issues.
Ensure campus facilities are prepared for daily operations, events, and programs.
Monitor building systems and coordinate with technical specialists as needed.
Manager team providing operational and logistical support for all JCC programs, including speaker series, wellness classes, holiday celebrations, cultural events, and community programming.
Coordinate event setup, breakdown, audiovisual needs, and technical support across multiple venues.
Manage scheduling and logistics for concurrent events and programs across campus buildings.
Develop and implement event production standards and best practices.
Ensure equipment, technology, and resources are available and functioning for all events.
Troubleshoot operational issues in real-time during events.
Oversee private rental operations, including client communications, contract execution, and event coordination.
Ensure exceptional customer service for all private event clients from inquiry through event completion.
Coordinate with private event clients to understand requirements and deliver seamless events.
Develop rental policies, procedures, and fee structures in collaboration with senior leadership.
Monitor rental revenue performance and identify opportunities for growth.
Lead operational planning for the campus transition and move to the new Rockridge location.
Identify opportunities for process improvements and operational efficiencies.
Develop systems and workflows that scale with campus growth and programming expansion.
Prepare operational budgets and monitor expenses against projections.
Analyze operational data to inform decision-making and continuous improvement.
Represent the JCC at community events and meetings as needed.
Serve as on-call contact for operational emergencies and facility issues.
Other duties as determined by the Chief Operating Officer.