Director of Business Transformation

Farmers Insurance•Los Angeles, CA

3d•$137,775 - $262,000•Hybrid

About The Position

The Director of Business Transformation serves as a strategic partner to business and technology leaders, driving transformation initiatives that deliver measurable business outcomes. This role is responsible for identifying, shaping, and influencing business solutions through a deep understanding of insurance operations, business strategy, and organizational goals. As a key leader supporting Farmers' multi-year Business Insurance modernization journey, including the implementation of Guidewire, this individual will lead complex business transformation efforts, facilitate executive decision-making, and ensure alignment across business and technology stakeholders. The role requires a strong combination of business insurance expertise, operations knowledge, strategic thinking, change leadership, and project execution capabilities.

Requirements

Minimum of 10 years of insurance industry experience, including significant experience within Commercial Lines/Business Insurance and business transformation environments.
Demonstrated success leading large-scale transformation, modernization, and process improvement initiatives within complex insurance organizations.
Strong background in project and program leadership, including business case development, cost-benefit analysis, risk assessment, stakeholder management, and execution oversight.
Deep understanding of Commercial Lines Insurance, operational processes, workflows, and customer journeys, with the ability to identify opportunities for optimization and improved business outcomes.
Experience partnering closely with business and technology teams to deliver major system implementations, preferably Guidewire or comparable insurance platforms.
Proven ability to navigate complex organizational environments, influence without authority, and drive alignment across diverse stakeholder groups.
Exceptional communication and executive presentation skills, with experience developing strategic recommendations, transformation roadmaps, and business cases for senior leadership.
Strong change leadership capabilities, with a track record of guiding organizations through operational, process, and technology transformation.
Ability to build trusted relationships, challenge the status quo, and lead cross-functional teams toward achieving enterprise objectives.

Nice To Haves

High school diploma or equivalent required; bachelor's degree preferred.
Project Management Professional (PMP) certification is highly valued.

Responsibilities

Lead large-scale business transformation initiatives supporting Farmers' Business Insurance modernization and Guidewire implementation roadmap.
Advance Business Architecture practices through governance, prioritization, and helping to bridge from strategy to adoption.
Serve as the primary liaison between business and technology teams, ensuring alignment on objectives, requirements, priorities, and desired outcomes.
Partner with senior leaders across Business Insurance, Product, Underwriting, Operations, IT, Risk, Compliance, HR, Finance, and other business functions to drive strategic initiatives and remove organizational barriers.
Facilitate Business Insurance-wide discussions, challenge assumptions, and influence decision-making to achieve optimal business outcomes.
Lead business case development, including cost-benefit analysis, risk assessments, impact analysis, and implementation planning.
Drive business requirements gathering and process improvement efforts through workshops, stakeholder engagement, and business modeling techniques.
Maintain an end-to-end view of systems, processes, and dependencies to assess impacts and identify opportunities for optimization.
Develop executive-level presentations and recommendations to secure approvals, funding, strategic direction, and organizational alignment.
Coordinate cross-functional stakeholders to ensure successful execution of transformation initiatives and realization of business value.
Lead organizational change management efforts by communicating impacts, risks, and adoption strategies across teams.
Perform quality reviews of project deliverables and ensure alignment with business objectives and transformation goals.