Director of Business Systems and Integration

Living Well Disability Services•Mendota Heights, MN

4d•$85,000 - $100,000•Hybrid

About The Position

Living Well Disability Services transforms the lives of people impacted by disabilities through the delivery of exceptional services. Our vision is a day when all people impacted by disabilities and our employees live well. The Director of Business Systems and Integration is a strategic, hands-on leader responsible for advancing how technology supports our mission. This newly created role reflects Living Well’s commitment to innovation and continuous improvement, with a focus on reimagining how systems, data, and technology can better support our staff and the people we serve. As a member of the Senior Leadership Team, this role leads efforts to strengthen and connect systems across the organization—driving automation, improving workflows, and expanding the effective use of data and digital tools. Working in close partnership with leaders across the organization and external IT providers, the Director ensures systems are aligned, scalable, and responsive to evolving needs. This leader plays a key role in shaping how work gets done—reducing administrative burden, improving access to meaningful data, and enabling more efficient, person-centered service delivery—while helping build a more innovative, agile, and future-ready organization. Grounded in Living Well’s core values of Advocacy, Community, Leadership, Respect, and Wellness, this leader champions innovation, continuous improvement, and thoughtful use of technology to strengthen organizational impact today and into the future.

Requirements

Bachelor’s degree in Information Systems, Business Administration, Technology, or a related field (or an equivalent combination of education and experience).
5+ years of experience in systems support, business systems, operations, or technology-related roles.
Strong track record of improving workflows, implementing systems, and supporting integrations across departments.
Ability to quickly learn and apply new technologies to solve business challenges.
Experience working with cross-functional teams, including supporting non-technical users.
Working knowledge of reporting tools and data management (e.g., Power BI, Excel, or similar).
Experience coordinating with or managing external IT vendors or support partners.
At least 18 years old.
Proficient in English (reading, writing, and speaking).
Able to pass a DHS background check while maintaining compliance with applicable regulations.
Valid driver’s license and ability to be approved as a driver under organizational insurance requirements.

Nice To Haves

Experience with system integrations, automation tools, or low-code/no-code platforms.
Familiarity with HR, finance, or program systems such as ADP, MITC, Therap, Giveffect, and Microsoft 365.
Experience in healthcare, human services, or other regulated environments.
Exposure to data privacy and security practices such as HIPAA.
Experience with system implementations, upgrades, or process improvement initiatives.
Curiosity and interest in emerging technologies, including automation and AI tools.

Responsibilities

Lead organization-wide automation and systems integration efforts across platforms (ADP, MITC, Therap, Giveffect, Microsoft 365). Drive scalable solutions that reduce manual work, streamline workflows, and improve cross-functional efficiency, while overseeing the development of integrations using API and low-code/no-code tools.
Own the strategy, performance, and roadmap for enterprise systems spanning HR, finance, and operations. Lead system evaluation, selection, and transformation initiatives to ensure systems are aligned with organizational growth and enable strong operational outcomes.
Champion continuous improvement through process redesign, automation, and emerging technologies, including AI. Serve as a trusted advisor to leadership on improving effectiveness, scalability, and how work gets done across the organization.
Oversee data architecture, governance, and integrity to support informed decision-making. Deliver reporting and dashboards (e.g., Power BI) that enhance transparency and ensure teams have access to timely, actionable insights.
Lead the relationship with the managed IT provider, setting priorities and ensuring strong performance and accountability. Align IT infrastructure and support with organizational and strategic priorities.
Ensure compliance with HIPAA and data privacy requirements while partnering to maintain strong security practices and risk mitigation strategies.
Build strong cross-functional partnerships and contribute to strategic planning and enterprise initiatives. Foster a culture of innovation, accountability, and continuous improvement, and lead through change to support evolving organizational needs.