Director of Business Process & Knowledge Management
About The Position
We are seeking a strategic and hands-on leader to establish and drive a new function within IT focused on business process management, knowledge sharing, and training enablement. This role will be responsible for identifying, documenting, and optimizing cross-functional business processes across departments such as Leasing, Property Management, Acquisitions, Finance, Accounting, and more. The ideal candidate will serve as a bridge between business operations and IT, ensuring that processes are scalable, repeatable, and aligned with our technology platforms.
Requirements
- 8+ years of experience in business process improvement, operations, or transformation roles.
- Proven experience leading cross-functional process mapping or reengineering initiatives.
- Strong understanding of both business operations and IT systems.
- Experience with process documentation tools and methodologies (e.g., BPMN, Lean Six Sigma, Agile).
- Excellent communication, facilitation, and stakeholder management skills.
- Ability to work independently and drive initiatives from concept to execution.
Nice To Haves
- Experience in commercial real estate or similar field
Responsibilities
- Partner with department leaders to identify, document, and standardize core business processes across the enterprise.
- Analyze current-state workflows, identify inefficiencies, and design future-state processes that reduce duplication and improve consistency.
- Develop and maintain a centralized repository of process documentation and SOPs.
- Ensure process adherence through training, change management, and governance mechanisms.
- Collaborate with IT and business stakeholders to align processes with system capabilities and reduce unnecessary customization or rework.
- Identify opportunities for automation and digital enablement of business processes.
- Support ERP and enterprise system implementations by ensuring business process readiness and documentation.
- Establish a framework for capturing and sharing institutional knowledge across departments.
- Develop onboarding and training materials to ensure continuity when roles change or new employees are hired.
- Promote a culture of continuous improvement and knowledge sharing.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Industry
Real Estate
Education Level
No Education Listed
Number of Employees
251-500 employees
