Director of Business Operations

Microsoft•Redmond, WA

About The Position

MCAPS-Core accelerates customer outcomes and business growth by uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission. This role requires an experienced business operations leader who can operate at the intersection of strategy, execution, organizational leadership, and transformation. The leader will translate organizational priorities into scalable programs, create clarity across complex workstreams, and build operating mechanisms that enable teams and leaders to execute effectively. The Director of Business Operations will lead a team responsible for designing, implementing, and operating high-impact programs across the organization, partnering closely with cross-functional stakeholders to establish effective operating rhythms, drive accountability, and deliver measurable business outcomes. This opportunity offers significant scope to influence Chief of Staff organizational strategy and execution, develop deep operational acumen, lead a team that drives complex cross-functional programs, and build scalable approaches that improve operations. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
6+ years management (e.g., people, project, process, vendor, change) experience

Nice To Haves

Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement OR equivalent experience.
8+ years people management experience.

Responsibilities

Own and continuously evolve the organization’s Rhythm of Business, connecting annual and quarterly planning, business reviews, leadership forums, and key milestones into an integrated operating cadence.
Create the processes, governance, mechanisms, and accountability needed to improve organizational execution and reduce friction across a complex global organization.
Help accelerate adoption of AI and agentic ways of working, identifying opportunities to transform business processes and embed new capabilities into everyday operations.
Manage the frameworks that connect organizational priorities to measurable outcomes and provide leaders with insights into business health, progress, risks, and opportunities.
Lead cross-functional preparation and execution for critical leadership moments such as QBRs, strategic planning sessions, leadership offsites, and other high-priority organizational forums.
Build programs and mechanisms that strengthen the Chief of Staff/business management community, increase organizational connectivity, and scale best practices.
Lead and develop a team, creating clarity of accountability while building capabilities that can scale across the organization.
People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.