Director of Business Operations
About The Position
About Morty Morty is building the operating system for modern mortgage businesses. Founded by product- and engineering-driven leaders, Morty transforms the complex infrastructure of mortgage into a scalable, technology-powered platform. Leveraging the technology, workflows, and systems we built as a digitally native mortgage brokerage, we enable loan officers and brokerages to launch, operate, and grow under their own brand — without the traditional overhead, friction, or cost. We sit at the intersection of fintech, SaaS, and real-world financial transactions, redefining how mortgage businesses are built and scaled. The Role Morty is seeking a high-impact Director of Business Operations to own and evolve the operational systems that power our platform. This is a hands-on leadership role for a strategic operator who thrives in fast-moving environments, enjoys solving complex problems, and is energized by building structure at scale. You will partner closely with executive leadership, drive mission-critical initiatives, and shape the operational foundation that enables Morty’s growth. While the title reflects the strategic scope of the role, this position is deeply execution-oriented and highly involved in day-to-day operational problem solving and systems building. This role is ideal for a builder and operator — someone equally comfortable with high-level thinking and rolling up their sleeves to drive outcomes.
Requirements
- 5+ years of experience in business operations, consulting, banking, fintech, or high-growth startup environments
- A true operator with strong systems and process design instincts
- Highly analytical with exceptional independent problem-solving ability
- Exceptional ownership mentality with a strong bias toward action
- Comfortable operating with urgency and decisiveness
- Thrive in high-tempo, high-performance environments
- Strong prioritization judgment and business intuition
- Structured thinker who brings clarity to ambiguous situations
- Comfortable moving between strategic thinking and hands-on execution
- Naturally proactive, resourceful, and execution-driven
- Calm, decisive, and solutions-oriented under pressure
- Excellent written and verbal communication skills
- Highly organized, adaptable, and resilient
Nice To Haves
- Enjoy operating at a high velocity
- Prefer dynamic, fast-moving environments
- Take pride in responsiveness, speed, and follow-through
- Are energized by solving complex operational problems
- Have a low-ego, no-task-too-small mindset
- Like building structure rather than maintaining the status quo
Responsibilities
- Own and continuously improve Morty’s core operational workflows and systems
- Diagnose operational bottlenecks and design scalable solutions
- Lead high-priority cross-functional initiatives from concept through execution
- Partner with executive leadership to translate strategy into operational reality
- Build structure, processes, and internal infrastructure to support scale
- Develop metrics, tracking systems, and decision-support frameworks
- Identify opportunities to improve efficiency, speed, and customer experience
- Serve as a central point of ownership for mission-critical operational priorities
- Operate comfortably across both strategic and deeply tactical work
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
