Business Operations Manager

Visiting Nurse Health System Inc•Atlanta, GA

7d•$75,000 - $113,000•Hybrid

About The Position

Visiting Nurse Health System (VNHS) is looking for a Director of Business Operations (DBO) who is energized by getting the details exactly right. This role owns the financial, operational, and regulatory infrastructure behind our Elderly and Disabled Waiver Program — the systems, data, and compliance frameworks that determine whether high-quality, member-centered care can be delivered consistently and accurately, day after day. You will be the person others rely on to know the regulations cold, catch what others miss, and build the reporting and process infrastructure that holds up under audit. This is a role for someone who trusts data over assumptions, prefers a well-documented process to a shortcut, and takes real pride in being the resident authority on how the program should run. You'll work with a fair amount of autonomy, own a defined set of financial and compliance functions outright, and partner with clinical leadership and program managers only where systems intersect — not as a matter of constant collaboration, but where precision on your end genuinely changes the outcome on theirs.

Requirements

Bachelor’s Degree in Business Administration, Public Administration, Healthcare Administration or a related field.
5+ years of healthcare management and experience leading and managing a team in healthcare or community based services.
Deep understanding of Medicaid and Medicare waiver programs and managed care principles.
Strong knowledge of healthcare reimbursement models, budgeting and regulatory compliance.
Must have knowledge of public care management programs, aging services, and/or public administration.
Proficient in the use of MS Excel software for performance improvement and financial and data analysis.
Requires proven interpersonal skills with ability to communicate effectively and negotiate problems.
Self-motivated, competitive, and confident working independently.
Reliable transportation, valid driver’s license, and current insurance.
Must be familiar with general use and functions of the computer, such as, usernames and password concepts; internet; e-mail; navigation of computer desktop or laptop, including starting programs, using files, and Windows, effectively use navigation buttons and tool bars; ability to self-manage online HR services and online training programs.

Nice To Haves

Master’s degree preferred (MBA or MHA).

Responsibilities

Develop and expand referral relationships across physicians, hospitals, senior living communities, rehab centers, and skilled nursing facilities.
Identify and pursue opportunities that grow admissions while ensuring patients receive the right care at the right time.
Build a strong presence in your territory as both a trusted partner and compassionate advocate.
Establish meaningful, lasting partnerships with physicians, case managers, social workers, and healthcare leaders.
Use empathy, emotional intelligence, and active listening to support patients and families as they make important care decisions.
Help simplify the hospice process, offering reassurance and clarity during difficult transitions.
Develop and execute a focused territory plan that balances growth with quality of care.
Prioritize high-impact relationships while remaining responsive to patient and family needs.
Continuously evaluate and adapt your approach to maximize both outcomes and experience.
Bring urgency, enthusiasm, and professionalism to every interaction.
Balance a competitive, results-driven mindset with a sincere commitment to patient dignity and comfort.
Represent VNHS values—Respect, Integrity, Excellence, Stewardship, and Care—in everything you do.
Monitor Key Performance Indicators (KPIs) and analyze performance metrics to identify and resolve operational bottlenecks.