Director of Business Operations

TX-HHSC-DSHS-DFPS•Austin, TX

1d•$7,717 - $13,051•Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Director of Business Operations Job Title: Director III Agency: Health & Human Services Comm Department: Operations Support Services Posting Number: 20025 Closing Date: 08/27/2026 Posting Audience: Internal and External Occupational Category: Business and Financial Operations Salary Range: $7,716.66 - $13,051.00 Pay Frequency: Monthly Salary Group: TEXAS-B-28 Shift: Day Additional Shift: Days (First) Telework: Travel: Up to 25% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 4601 W GUADALUPE ST Other Locations: Austin MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0 97E0,SEI15

Requirements

Knowledge of local, state, and federal laws and regulations applicable to program activities, business functions, Texas government operations, and legislative processes.
Knowledge of public administration, strategic planning, resource allocation, performance management, organizational effectiveness, and leadership principles.
Knowledge of Federal and State procurement and contracting laws, and HHSC procurement and contracting policies.
Knowledge of project management, change management, and process improvement.
Knowledge of HHS systems and reporting tools, including but not limited to CAPPS, CAPPSFIN, SCOR, and SharePoint.
Skill in establishing plans, goals, objectives, priorities, and performance measures that support organizational strategy.
Skill in analyzing complex issues, legislation, operational data, financial information, and program results.
Skill in assessing risk, exercising sound judgment, resolving conflicts, and developing practical solutions.
Skill in communicating and presenting complex information clearly and concisely to executive leadership and diverse audiences.
Skill in building collaborative relationships across divisions, agencies, and stakeholder groups.
Skill in leading, supervising, coaching, and developing staff to achieve performance outcomes.
Skill in managing multiple complex projects and competing priorities.
Ability to direct and organize program activities and business functions.
Ability to identify problems, evaluate alternatives, and implement effective solutions.
Ability to develop, evaluate, and implement policies, procedures, and process improvements.
Ability to interpret and apply statutes, rules, regulations, policies, and contractual requirements.
Ability to translate business needs into operational improvements and measurable outcomes.
Ability to build consensus and resolve issues among stakeholders with differing perspectives.
Ability to prepare concise reports and executive-level materials.
Ability to work independently, exercise initiative, and make critical decisions.
Ability to supervise and develop employees.
Certified Texas Contract Manager (CTCM) certification is required within six months of hire.
Required: Graduation from an accredited four-year college or university with major coursework in business administration, communications, public administration, human resources, organizational leadership, or a related field.
Required: Five years of experience working in a large, complex public-sector organization.
Required: Five years of experience leading, managing, and directing multidisciplinary staff, including directors and managers.
Required: Five years of experience collaborating across divisions or agencies.
Required: Three years of experience in contract management or contract oversight.
Required: Five years of experience in change management, process improvement, continuous improvement, or the development of operational policies and procedures.

Nice To Haves

Certified Texas Contract Developer (CTCD) certification is preferred.
Preferred: Certified Texas Contract Management (CTCM) certification.

Responsibilities

Directs program activities and business functions for Contract Operations, Customer Service Representatives, and Audio Visual and Webcasting programs.
Establishes short- and long-term goals, priorities, schedules, standards, and implementation roadmaps that align with agency and division objectives.
Identifies operational risks and service gaps and implements solutions that support continuity, efficiency, and service quality.
Leads professional, managerial, and support staff.
Assigns responsibilities, communicates expectations, evaluates performance, and ensures staff receive appropriate training, resources, coaching, and professional development.
Models ethical leadership and promotes accountability, employee engagement, collaboration, and follows the performance criteria as outlined by HHSC.
Develops, implements, and maintains policies, procedures, guidelines, manuals, and process documentation.
Establishes and monitors performance measures to evaluate operational effectiveness and progress toward goals.
Analyzes program results, data trends, legislative changes, policy changes, internal audits, research, forecasts, and other information and recommends improvements to processes, controls, and service delivery.
Provides oversight of contracts, budgets, major expenditures, and related resources.
Reviews and approves financial, productivity, and management reports and ensures compliance with funding requirements, state law, agency policy, procurement requirements, reporting standards, monitoring activities, and contract closeout responsibilities.
Coordinates with contracting staff, budget staff, leadership, and other partners to support timely procurement and contract execution to mitigate agency risk.
Collaborates with internal and external stakeholders to resolve operational issues, coordinate priorities, and support strategic initiatives.
Facilitates cross-division communication, builds partnerships, and represents the agency at business meetings, hearings, legislative sessions, conferences, seminars, and on boards, panels, or committees, as assigned.
Oversees the collection, organization, analysis, and presentation of operational information.
Provides professional guidance to management and support staff to ensure adherence to established requirements and procedures.
Leads or supports special projects and related assignments.