Director of Business Excellence and Operations

Opswat•San Francisco, CA

21h•Onsite

About The Position

OPSWAT is scaling, and the operating infrastructure needs to scale with it. We are hiring a Director, Business Excellence and Operations to serve as a trusted strategic partner to the CEO and CFO — owning the operating cadence, driving cross-functional accountability, and delivering the clarity and rigor that enable executive leaders to run a complex, high-growth business with confidence. This role reports to the CFO and works closely with the CEO. It is an individual contributor role — there are no direct reports. Its leverage comes not from headcount but from influence, rigor, and the ability to drive cross-functional alignment and accountability at senior levels. It operates across a wide aperture — strategy, operating execution, business intelligence, and high-priority special projects — moving fluidly between long-horizon strategy and hands-on execution as the situation demands. This is not a program manager who tracks work other people own. It is an operator with real accountability for how OPSWAT runs — someone who independently identifies what is broken, names it clearly, and drives it to a clean outcome. The personality matters as much as the capability: we need someone with high energy, directness, and the confidence to surface difficult truths without waiting for permission. Ambitious, sharp, and collaborative is the target.

Requirements

7-9 years of experience in business operations, strategy & operations, or a Chief of Staff role ideally in B2B SaaS or enterprise software at a company you helped scale, with meaningful time in management consulting or a high-accountability analytical function
Have built and run company-wide operating reviews and planning processes
Are operationally obsessed: you independently identify what is broken, name it clearly, and drive it to a clean outcome without waiting to be asked
Can operate credibly across Sales, Marketing, Finance, Engineering, and IT, moving fluently between functional detail and executive-level framing, across strategy, operations, GTM, and analytics, without being boxed into a single lane
Surface difficult truths early and push for answers because you know that is what actually moves things forward, and you do not confuse being liked with being effective
Have high energy. You move fast, create momentum, and bring the kind of presence that makes people take a commitment seriously
Are analytically strong and financially fluent, comfortable with operating plans, unit economics, and working alongside Finance as a true partner
Communicate with exceptional clarity at every level in written materials for board packages and executive reviews, verbal alignment in a room full of functional leaders
Use AI tools and agents as a default part of how you work, not as an experiment, but as a force multiplier across research, synthesis, analysis, and communication
Are genuinely ambitious. You are not here for a comfortable seat. You are here to drive the business, build something, and grow with it

Nice To Haves

Judgment to distinguish between what needs to be fixed now versus what will resolve itself as the company scales and the discipline not to over-engineer processes that the business has already outgrown
Experience supporting a company through an IPO readiness process
Background in management consulting with a direct transition into a high-accountability operating role
Fluency with ARR-based business models and the metrics that drive them: ACV, ARR, CARR, NDR, GDR, and pipeline coverage ratios
Experience supporting board or investor-facing reporting in a fast-moving environment

Responsibilities

Own the rhythm of how OPSWAT runs. Design and drive the operating review structure across the company, establishing operating cadences, governance models, and execution frameworks that drive cross-functional accountability and enable sustainable results. This spans business reviews, QBRs, planning, and the day-to-day operating cadence, ensuring every function is held to its commitments consistently, not just once a quarter. This means designing the reviews, following through on action items, and course-correcting when something goes off track.
Partner with FP&A, Enterprise Applications and Business Intelligence, and business functions to ensure operating reviews and leadership discussions are grounded in decision-ready intelligence — not reporting for its own sake. You contribute to, challenge, and leverage the KPI framework, and play a key role in determining what is surfaced at operating reviews and how it is framed for leadership. Proactively identify risks and surface critical trade-offs, equipping the CEO and CFO with the analysis they need to make well-informed, timely decisions.
Design and implement scalable operational solutions by identifying organizational bottlenecks, process inefficiencies, and execution gaps then driving actual change in how OPSWAT operates. This includes process improvement across functions, operating model design, and the work that enables the company to scale without adding proportional overhead. Initial areas of focus may include commercial strategy and end-to-end alignment between marketing and sales, and AI value creation.
You will be the person the CEO and CFO turn to when something important is complex, cross-functional, and needs a single owner to drive it from framing to execution, particularly problems at the seams of multiple teams or functions where no one else has clear ownership. Some of your time will go to high-priority initiatives that do not fit cleanly into any existing org structure. You see that ambiguity as a feature of the role. Examples might include kicking off AI Adoption initiatives, standing up a new function that didn't exist before, leading a due diligence or integration workstream, and assisting with public company readiness initiatives. The scope varies; the pattern is consistent with something important, no natural owner, needs to get done right.