Hospice – Director of Business Development

Transitions Hospice - Michigan•Kalamazoo, MI

2d•Hybrid

About The Position

Lead the Growth That Makes the Mission Possible. At Transitions Hospice, we don't just manage care — we protect dignity, comfort, and the moments that matter most. We've reimagined hospice to be something different: compassionate, unhurried, and built around the whole person. That means building the right relationships, in the right communities, so that every patient who needs us can find us — and every referral partner can trust us to show up. If you're a business development leader who wants your work to mean something beyond a quota, this is your role.

Requirements

Bachelor's degree in Business, Marketing, Healthcare Administration, Nursing, Social Work, or related field preferred
3–5+ years of business development, healthcare sales, or clinical liaison experience with a strong hospice focus
Demonstrated success growing hospice referrals through hospital, SNF, assisted living, physician, and community channels
Experience coaching or leading teams in a matrixed or shared oversight environment preferred
Deep knowledge of hospice eligibility, levels of care, Medicare regulations, and ethical referral practices
Strong CRM proficiency with the ability to train others and manage territory performance through data
Valid driver's license with reliable transportation; ability to travel locally and regionally
Genuine compassion for patients and families navigating end-of-life care

Responsibilities

Developing and executing a territory business development plan aligned with census and admissions goals
Building and deepening ethical referral relationships with hospitals, SNFs, assisted living communities, physicians, and community partners
Providing hands-on coaching to Regional Care Coordinators through ride-alongs, feedback, and skills development
Partnering with Branch Administrators to jointly set expectations, track activity, and align daily execution with branch priorities
Setting CRM standards and using data to monitor pipeline performance, conversion rates, and account activity
Collaborating with clinical and operations leaders to ensure a seamless referral-to-admission experience
Delivering community presentations and educational in-services that build our brand and referral volume
Providing market intelligence on competitor activity, referral trends, and payer dynamics to executive leadership
Leading recruiting and onboarding of business development staff in partnership with HR