Director of Business Applications

West Tennessee Healthcare

9d • Onsite

About The Position

Responsible for all Business and ancillary information systems operations activities relating to end-user application implementation and support. Controls revenues and expenses within the department and responsible for meeting budget goals and objectives. Provides input to policy level direction regarding standards and budget constraints. Makes decisions on personnel actions (hiring, terminations, promotions, etc.). Assigns personnel to projects and directs their activities with the Project Management Office. Reviews and evaluates work and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods. Consults with personnel in other information systems sections to coordinate activities. Prepares activity and progress reports regarding information systems operations. Reports to an Information System Executive.

Requirements

• Proven success and achievement in applying principles and techniques related to Business application-oriented information systems with special emphasis on the applicability and use of these systems and the managing of technical projects related to these systems in a health care provider environment.
• Five (5) or more years of supervisory experience including skills in the selection, direction, and development of staff and subordinates.
• Develop and ensure the career progression of the Information Systems Staff.
• Effectively retain and recruit technology staff.
• Effectively manage performance review, compensation, and employee relations processes in the Information Systems department.

Nice To Haves

• Knowledge of hospital and/or healthcare-related organizations, processes, and infrastructures.

Responsibilities

• Executes and participates in department operational and strategic planning, including business requirements, project planning, and organizing the allocation of resources.
• Facilitates customer satisfaction by communicating and interacting with key internal and external customers to identify opportunities for improvement resulting in enhanced service and customer satisfaction.
• Oversees the development and implementation of all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Directs departmental operations through ongoing interaction with managers, staff, and customers to enhance efficiency and quality of service.
• Keeps self and department informed on current and emerging technologies related to assigned applications and job responsibilities.
• Develops and implements strategy for achieving Enterprise/IT goals in partnership with key business leaders.
• Operate in partnership with the CIO and other IS Directors to develop the business unit strategy.
• Evaluates IS personnel qualifications/competence to meet the service requirements of our customers.
• Insures the goals and objectives of the department are achieved in a cost-efficient manner.
• Coordinates as the key leader for Business Contact process and alignments.
• Manages overall financial and budgetary processes with the constant input of the managers.
• Works with other IT leadership for constant alignments.
• Attend trade shows, conferences, and vendor-sponsored meetings as requested.
• Performs industry studies and research.
• Actively supports the six pillars of the organization: High-Quality Healthcare; High-Quality Customer Service; Financial Strength; Community Value; Employee Satisfaction and Ethics and Compliance.
• Success in this endeavor will be reflected in the Quality Plus Indicators published monthly for the department.
• Oversees the development and implementation of all Business IT Application Testing and documentation.
• Performs related responsibilities as required or directed.
• Performs related duties as required or directed.
• Oversee department Quality and Process Improvement (Change Management).
• Participates in contract negotiation in conjunction with IT management as necessary.
• Manages active contracts to ensure validity and vendor compliance.
• Provides for staff development and succession planning.
• Devise and monitor the department’s Quality Plus Annual Plan.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, accountability, and disciplinary actions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director