Director of Broker Relations

One Park Financial•Miami, FL

12d

About The Position

One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion — because our success hinges on our people. We are looking for a Director of Brokerage Desk to lead and scale our brokerage operations. This is a pivotal leadership role responsible for managing OPF's broker and ISO partner relationships, driving high-quality deal flow, and building a team that operates with precision, urgency, and integrity. The ideal candidate is both a relationship strategist and a hands-on operational leader — someone with deep roots in small business funding or alternative lending who knows how to build partner networks, optimize the desk's performance, and develop their team to consistently deliver. This role works in close coordination with the Miami headquarters and directly impacts OPF's broker channel revenue.

Requirements

7+ years of experience in financial services, small business funding, merchant cash advance, or a related industry.
3+ years of leadership or management experience, preferably overseeing a brokerage desk, ISO channel, or partner management team.
Proven success managing broker networks or third-party partnerships in a high-volume funding environment.
Strong understanding of deal structures, funding processes, and merchant financing products.
Excellent leadership and interpersonal skills with the ability to motivate, develop, and hold accountable a high-performing team.
Strong analytical, organizational, and problem-solving abilities — comfortable managing pipelines and performance dashboards.
Fully bilingual — English and Spanish required.
CRM and data-reporting tool proficiency (Salesforce, HubSpot, or equivalent).
Bachelor's degree in Business, Finance, or a related field required; Master's degree a plus.

Nice To Haves

Existing broker or ISO relationships within the small business funding or alternative lending industry.
Experience optimizing partner performance metrics and sales funnels.
Deep knowledge of underwriting, funding operations, and post-funding processes.

Responsibilities

Lead, manage, and develop the brokerage desk team to achieve production, partnership, and funding volume goals.
Build and nurture long-term relationships with brokers and ISOs to drive high-quality submissions and maximize funded deals.
Recruit, onboard, and train new brokerage partners while maintaining strong engagement and performance accountability with existing ones.
Oversee the end-to-end brokerage process — from deal submission and evaluation to funding, follow-up, and renewal.
Collaborate closely with Sales, Underwriting, and Operations teams to ensure a seamless broker and merchant experience.
Analyze performance metrics, pipeline reports, and conversion trends to identify opportunities and address gaps in real time.
Develop and implement strategic initiatives to expand OPF's broker network, increase market share, and improve partner retention.
Provide consistent coaching, feedback, and guidance to the brokerage team to drive continuous improvement and professional growth.
Ensure compliance with company policies, data security standards, and all applicable regulations across all brokerage activity.
Represent One Park Financial with professionalism and integrity in all partner and internal interactions.
Report directly to senior leadership on desk performance, broker pipeline health, and strategic priorities.