Director of Brand Partnerships

TruX Retail Partner•Salisbury, NC

9h•$80,000 - $105,000•Remote

About The Position

The Director of Brand Partnership leads operational execution and strategic coordination for an assigned client brand. The role serves as a key liaison among client stakeholders, Program Partnerships, and field operations, ensuring that staffing, operational priorities, performance expectations, and field execution align with client brand objectives and service requirements. Through proactive client communication, cross-functional collaboration, and performance management, the Director strengthens client relationships, promotes consistent execution, and drives measurable program results. The role identifies opportunities to improve service quality, operational efficiency, and brand performance while supporting a people-centered culture grounded in servant leadership, collaboration, accountability, and employee growth. The position coordinates multi-market operations, workforce requirements, client initiatives, merchandising priorities, performance reporting, and corrective actions. It also leads and develops assigned program leaders and team members and ensures compliance with company policies, contractual obligations, client requirements, and applicable laws and regulations. The work is primarily remote within the operating market, with travel to client meetings, corporate offices, retail locations, and program operations as needed.

Requirements

6+ years of progressive experience in retail operations, client partnership management, field leadership, program execution, or a related field, with demonstrated success delivering client and program outcomes.
Experience coordinating multi-market operations, cross-functional teams, workforce requirements, and brand-specific execution priorities.
Demonstrated success monitoring performance metrics, resolving client and operational issues, implementing corrective actions, and improving service quality.
Experience monitoring program expenses, supporting labor and resource planning, and identifying opportunities to improve productivity and cost efficiency.
Proven ability to manage client relationships, coordinate program initiatives, implement process improvements, and maintain consistent service delivery.
Ability to manage competing priorities, assess risks, exercise sound judgment, and translate client expectations into actionable execution plans.
Strong operational leadership, strategic planning, and execution skills, with the ability to translate business objectives into measurable field results.
Strong client relationship management, program execution, analytical, problem-solving, organizational, and project management skills.
Knowledge of retail operations, merchandising execution, workforce coordination, service quality, and operational performance management.
Working knowledge of program expenses, labor utilization, resource allocation, and productivity improvement.
Excellent communication, collaboration, presentation, and relationship-building skills, with the ability to influence client stakeholders and cross-functional teams.
Ability to resolve client concerns, manage escalations, and balance service expectations with operational and financial requirements.
Ability to coach and develop team members, reinforce accountability, and support professional growth.
Proficiency in Microsoft Office and ability to use operational reporting tools, business applications, and related systems.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive client, personnel, financial, and operational information.
Ability to sit or stand for extended periods.
Ability to travel to client meetings, corporate offices, retail locations, and program operations across assigned markets.
Occasional lifting of up to 25 pounds may be required.

Nice To Haves

Bachelor’s degree preferred; equivalent relevant professional experience may be considered in lieu of a degree.
Experience with operational reporting, business intelligence platforms, workforce management systems, and project management tools preferred.

Responsibilities

Lead operational planning and execution for assigned client brands, translating objectives, brand standards, and program requirements into actionable plans, measurable deliverables, and priorities.
Build and maintain client relationships as the primary day-to-day operational contact for brand priorities, performance updates, service needs, and execution concerns.
Partner with the Vice President of Program Partnerships, Senior Director of Operations, and corporate functions to align client commitments, operational capacity, staffing needs, and field execution.
Coordinate with Operations Managers, supervisors, field associates, and internal teams to communicate priorities and maintain consistent execution across assigned markets.
Monitor performance against key performance indicators, service levels, productivity targets, quality standards, and client expectations; identify gaps, coordinate corrective actions, and track results.
Analyze operational reports, client feedback, field observations, and performance trends to identify risks, resolve execution challenges, and recommend improvements.
Coordinate workforce requirements, staffing priorities, labor allocation, resource utilization, and assigned program expenses with operational leadership.
Coordinate the rollout of brand programs, promotional activities, merchandising priorities, process changes, and new initiatives with Operations, Planogram and Floorplan, Innovation, and other relevant functions.
Lead, coach, and develop assigned program leaders and team members by setting expectations, reinforcing accountability, and supporting engagement and professional growth.
Manage brand-related escalations, maintain action plans and client commitments, and report on performance, deliverables, risks, corrective actions, and improvement opportunities.
Ensure compliance with company policies, contractual obligations, client requirements, and applicable laws and regulations.