Director of Billing Operations

Mai Placement•Brooklyn, NY

15h•Onsite

About The Position

We are seeking a hands-on Director of Billing Operations to take full ownership of billing and accounts receivable for a service-based organization. This role is for someone who has led complex service billing, improved broken processes, and knows how to build structure, accountability, and automation around a billing operation.

Requirements

Strong leadership experience in billing and accounts receivable within a service-based company.
Deep understanding of contract, hourly, recurring, and variable service billing.
Proven experience improving or transforming billing/AR operations.
Experience implementing process improvements, automation, and controls.
Strong understanding of AR management, collections, and issue resolution.
Ability to build KPIs and hold a team accountable to measurable outcomes.
Strong judgment when resolving customer and operational billing disputes.
Hands-on operator who can understand the details while improving the broader department.

Nice To Haves

Yiddish Speaking Preferred

Responsibilities

Lead the billing and accounts receivable function.
Manage and develop a team of three.
Rebuild inefficient billing and AR workflows.
Identify manual processes and implement appropriate automation.
Establish clear procedures, ownership, KPIs, and accountability.
Improve billing accuracy, timeliness, collections, and follow-through.
Resolve complex billing issues involving customers, contracts, rates, and services performed.
Partner closely with Operations and Finance to resolve discrepancies.
Identify root causes behind recurring issues and implement permanent solutions.
Create a billing operation that is efficient, measurable, and scalable.