Director of Beverage

The Boca Raton•Boca Raton, FL

3d•Onsite

About The Position

The ideal candidate directs and administers inventory, sales of beverages in restaurants, lounge, and banquets. Responsible for Forbes Five Star service level at all bars.

Requirements

High School graduate or equivalent required
At least five years in a related field required
Food Service Sanitation certification
Alcohol Service permit (if state required)

Nice To Haves

four year college degree preferred
CPR certification preferred

Responsibilities

Hire, train, supervise, direct, coach, counsel, and evaluate staff in all beverage operations in the Hotel. Communicate effectively, both verbally and in writing, to provide clear directions to the staff. Assign and instruct Beverage staff in details of work. Observe performance and encourage improvement where necessary.
Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. Remain calm and alert, especially during emergency situation and/or heavy hotel activity, serving as a role model for Beverage staff and other hotel employees. Interact with sales department personnel and restaurant staff as needed for guest service purposes.
Manages and directs the wine operations and assigned staff to meet or exceed established cost, quality, and productivity standards.
Manage external wine selections within the approved budget and partnership plan approved by the VP of F&B.
Create an extensive, diverse, and accessible wine list of international wines.
Practice creative purchasing and staff training of pars to maintain a full & diverse list, without depleting staff favorites.
Field customer complaints by conducting thorough research of the situation in order to choose the most effective solutions. Make decisions and take actions based on previous experience and good judgement, sometimes revising procedures to accommodate unusual situations.
Develop and implement basic operating standards for Beverage service in compliance with federal, state, local and The Boca Raton's own practices. (e.g. Employee Alcohol Awareness Training and Compliance).
Maximize restaurant department profitability; implement effective controls of food, beverage, and labor costs and monitor the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses. Ensure par stock levels are maintained by calculating inventory, ordering, retrieving and stocking product. Evaluate cost effectiveness of all aspects of operation. Develop and implement cost saving and profit enhancement measures. Maintain established inventory by ordering all liquor and supplies in accordance with business needs.
Participate in the development of the annual budget for the beverage departments.
Develop short and long term financial operating plans.
Attend mandatory meetings including divisional meetings, executive meetings, staff meetings, etc.
Participate in Manager on Duty coverage program.
Participate in community public relations for the beverage operations and the hotel.
Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.
Keep work area clean and organized.
Complete other duties as assigned by supervisor.
Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.