Director of Banquets

Nemacolin • Wharton Township, PA

6d • Onsite

About The Position

Exceptional banquet experiences do not happen by chance. They are the result of strong leadership, operational precision, and a team united around service excellence. As Director of Banquets, you will lead banquet operations while shaping memorable guest experiences, developing high-performing teams, and driving financial success. This highly visible leadership role influences service standards, associate engagement, operational performance, and guest satisfaction across a luxury resort environment, ensuring every event reflects the elevated expectations of Forbes Four-Star and Five-Star hospitality.

Requirements

• A leadership presence that inspires confidence, accountability, and excellence
• A passion for creating elevated guest experiences and memorable events
• The ability to build strong relationships across departments and foster a collaborative team culture
• Strong judgment and decision-making skills when navigating operational challenges and service opportunities
• Exceptional communication skills with the ability to engage effectively with guests, associates, and senior leadership
• The composure to manage multiple priorities in a dynamic, high-pressure environment
• Outstanding organizational and time-management abilities that allow you to balance daily operations with long-term initiatives
• A commitment to coaching, mentoring, and developing future leaders
• Attention to detail and operational discipline that supports consistency and quality
• Professionalism, discretion, and integrity when handling confidential or sensitive information
• A service-minded approach that consistently places guest satisfaction at the center of decision-making
• Associate degree in Hospitality Management or a related field required; bachelor's degree preferred
• Minimum of 5-6 years of management experience within Food and Beverage operations; banquet leadership experience preferred
• Experience within a Forbes Four-Star, Forbes Five-Star, or comparable luxury hospitality environment preferred
• Proven guest service and guest relations experience within a high-service environment
• Demonstrated success in associate development, coaching, engagement, and retention
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint
• Ability to speak, read, and communicate fluently in English
• Basic mathematical proficiency
• Must be at least 18 years of age
• Ability to work a flexible schedule including evenings, weekends, holidays, and varying shifts
• Ability to lift, push, pull, and carry up to 30 pounds
• Ability to stand, bend, kneel, climb, and perform the physical requirements of the position throughout the workday

Responsibilities

• Memorable banquet and event experiences through visible leadership, operational oversight, and an unwavering commitment to guest satisfaction and luxury service standards
• A high-performing, engaged banquet team through coaching, mentorship, performance feedback, training support, and a culture built on accountability, professionalism, and service excellence
• Strong business results by managing labor, scheduling, payroll accuracy, budgets, financial performance, and operating expenses while aligning department performance with established goals
• Seamless collaboration between Banquets, Culinary, Food and Beverage, and resort leadership teams to ensure successful event execution and operational consistency
• Service environments that consistently meet and sustain Forbes Four-Star, Forbes Five-Star, and AAA Diamond expectations through attention to detail, quality assurance, and active guest engagement
• Timely resolution of guest concerns through proactive communication, service recovery, and thoughtful decision-making that strengthens guest loyalty and trust
• Operational readiness through participation in departmental and resort meetings, communication of key business updates, and alignment of staffing and service priorities
• A culture of continuous improvement by reviewing business performance, analyzing financial results, supporting compliance initiatives, and implementing recommendations that strengthen departmental effectiveness
• Safe, compliant operations through partnership with Food and Beverage leaders to support training requirements, certifications, and adherence to operational standards
• Positive working relationships across Front of House and Back of House teams that encourage collaboration, accountability, and exceptional service delivery

Benefits

• Competitive compensation and comprehensive benefits offerings
• Attractive 401(k) program and paid time off
• Housing, educational, and professional development support
• Savings across resort dining, retail, spa, and experiences
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree