Director of Banquets-Full Time - The Langham, Chicago

Langham Hospitality Group • United States,

3d • $95,000 - $115,000 • Onsite

About The Position

The Director of Banquets is responsible for coordinating the activities of the banquet department to deliver quality products and services to guests. The goal is to achieve a high level of guest satisfaction while maintaining high service standards as per Langham Hospitality Group and Forbes standards.

Requirements

• Thorough knowledge of Food and Beverage outlet operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.
• Considerable skill in math and algebraic equations using percentages.
• Ability to walk, stand and or bend continuously to perform essential job functions.
• Ability to communicate in English, both orally and in writing, with guests and associates.
• Ability to use patience, tact and diplomacy to defuse anger and to collect accurate information to resolve problems.
• Ability to work under pressure and handle stressful situations during busy periods.
• High School diploma required.
• 4 years of previous Director of Banquets management experience in an upper-scale or luxury hotel.

Nice To Haves

• College degree preferred.
• CPR Certification and/or First Aid training preferred.

Responsibilities

• Hire, train, supervise, and schedule Food and Beverage staff and management in accordance with business needs, productivity, service standards and Langham Hotels policies and procedures.
• Plan and direct the functions of administration and planning of the Banquet Department to meet the daily needs of the operation.
• Ensure proper food, beverage and meeting room set-ups with a luxury touch.
• Ensure proper ordering and inventory to achieve budgeted food and beverage cost.
• Utilize computer equipment to analyze forecast, cost, and revenue reports and make decisions based on that information to ensure profit maximization.
• Familiarization with catering's standard operating procedures and adhering to these guidelines.
• Be prompt and accurate in completion of assigned projects.
• Manage Banquets Department scheduling and payroll, ADP, Evention Daily Tips and biweekly payroll, Fair Work Week, HRAFs.
• Track attendance for colleagues in all F&B Outlets.
• Manage Banquet Beverage ordering and monthly inventory.
• Establish and maintain customer contact at all functions.
• Ensure seamless and open communication with the Culinary team, Banquet staff, Catering Service Managers, and Catering staff.
• Recommend and identify new ideas, methods and markets.
• Promote energy conservation and aggressive hospitality programs along with achieving accident prevention goals.
• Finalize BEO's and communicate with customers.
• Establish rapport with on-site contacts after each function to ensure satisfaction.
• Trace files to ensure proper finalization of program.
• Ensure proper reconciliation of billing to ensure correct payment.
• Inspect operations three times each shift.
• Conduct training classes for new serving and set-up equipment.
• Perform duties of managers when necessary to ensure property management coverage is maintained.
• Perform duties of line employees as needed under high volume and emergency situations.
• Report duty as scheduled by direct supervisor according to operating hours.
• Provide maximum levels of guest service while maintaining Langham Hospitality Group standards.
• Be fully versed in all Forbes service standards, train, reinforce and ensure the proper execution of those standards.
• Assist Hotel Manager and the Executive Team with various Food and Beverage needs or other duties as assigned by direct supervisor.

Benefits

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED