Director of Banquet Operations - Year Round

Alterra•Deer Valley, WA

1d•Onsite

About The Position

Lead a dynamic team in delivering exceptional event and banquet experiences. Oversee banquet operations, staffing, budgets, and event logistics while ensuring guest satisfaction, operational excellence, and financial performance.

Requirements

4+ years of experience in banquet/event management or a related field, or a 2-year degree with 2+ years of relevant experience.
Strong leadership skills with the ability to mentor and inspire a diverse team.
Expertise in event planning, food and beverage operations, and guest services.
Proven ability to manage budgets, control costs, and drive profitability.
Exceptional organizational, problem-solving, and decision-making skills.
Knowledge of industry standards, safety regulations, and sanitation practices.
Excellent communication and interpersonal skills to foster guest and team relationships.
Proficiency in event management systems and standard office software.

Responsibilities

Managing Banquet Operations and Budgets: Develop and implement business strategies and long term strategic plan, measurable goals, and departmental standards. Oversee event logistics, administrative processes, and compliance with safety and emergency procedures. Ensure the maintenance of function spaces, equipment, and certifications while supporting event-related initiatives.
Managing Profitability: Align departmental expenditures with budgets and revenue trends. Review operations annually to integrate industry trends and enhance efficiency.
Ensuring Exceptional Guest Service: Consult with guests to determine event objectives and ensure seamless execution. Foster a positive atmosphere and maintain high levels of guest satisfaction to drive repeat business.
Leading Event Management Teams: Coordinate banquet operations, culinary teams, and compliance with health and safety standards. Conduct meetings, briefings, and ongoing communication to align cross-functional teams and ensure quality execution.
Maintaining Relationships with Stakeholders: Communicate effectively with internal teams, guests, vendors, and competitors to ensure seamless collaboration and satisfaction.
Managing Team Performance & Staffing: Manage staffing levels to meet service and operational needs. Participate in scheduling, pre-event planning, and resolving challenges to enhance team performance.

Benefits

Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
Friends and family ski discounts
Free staff ski lessons and discounted rentals (winter staff only)
Subsidized meals at Employee Dining Rooms offered for staff while on shift
Subsidized housing options available for seasonal full-time staff
Discounts for staff members at restaurants, shops, and service providers in Park City
Healthcare options are available for staff members
401k plan with company match
NEW starting wage of $20 per hour
health benefits
ski privileges
subsidized meals
discounts