Director of Bank Services

b1BANK•Baton Rouge, LA

About The Position

The Director of Bank Services provides strategic and operational leadership for all Bank Services functions, ensuring consistent execution, strong internal controls, regulatory compliance, and a high level of internal client support across the organization. This role directs the operational activities of all banking center staff, as well as all deposit operations support functions. The Director is responsible for ensuring policies and procedures are well documented and maintained in compliance with all applicable federal and state banking regulations. Emphasis is placed on delivering high-quality support to frontline banking center personnel and operational teams, enabling efficient and consistent service delivery. The Director collaborates closely with operational, compliance, and risk management teams to ensure strong internal controls are implemented and adhered to on a daily basis. This role requires an experienced leader with proven strength in project management, operational discipline, leadership, and effective communication. The Director is expected to manage complex initiatives, drive accountability, and continuously raise performance standards across the organization.

Requirements

Bachelor’s degree in business or a related field is required.
Four (4) years of experience in bank operations leadership can be used in lieu of degree.
Ten (10) years of experience in bank operations is required.
Three (3) years of experience managing bank operations departments and staff is required.
This position requires the applicant to live in one of the following states - Louisiana, Mississippi, Texas or Alabama
Strong knowledge of bank operations, internal controls, and regulatory compliance.
Demonstrated ability to manage multiple priorities, projects, and deadlines simultaneously.
Proven leadership and supervisory skills with the ability to drive accountability and performance.
Ability to resolve immediate operational issues while maintaining a long-term strategic focus.
Strong analytical skills with the ability to review, interpret, and document operational and regulatory information.
Proficiency in Microsoft Office 365, including Excel; advanced data analysis and reporting skills preferred.
Ability to work efficiently across multiple systems and platforms concurrently.
Strong interpersonal, written, and verbal communication skills.
Occasional travel as required.

Nice To Haves

Experience with project management methodologies and leading operational or regulatory initiatives (preferred).

Responsibilities

Lead and manage the Bank Services Operations Department and all assigned staff.
Ensure adherence to departmental processes, procedures, internal controls, and performance standards; monitor, track, and report production metrics.
Maintain well-documented, easy-to-understand, and accessible departmental policies and procedures.
Clearly document and communicate expectations on an ongoing basis.
Oversee staff training, cross-training, and knowledge management to ensure appropriate coverage and continuity.
Ensure a high level of internal customer support; document and analyze service requests to assess service levels and identify improvement opportunities.
Manage the departmental budget and prepare future budget forecasts to support service levels and strategic objectives.
Provide oversight of banking center operations in partnership with Retail and Banking Center Management.
Maintain strong working relationships to promote effective collaboration and consistent execution.
Collaborate to ensure banking center staff adhere to bank processes, procedures, and internal controls.
Ensure banking center policies and procedures are well documented, well managed, clearly communicated, and accessible to all employees.
Maintain a flexible, scalable department infrastructure to support bank growth.
Implement policies and procedures that support current and future operational infrastructure while ensuring appropriate user capabilities, efficient processes, and well-controlled risk.
Collaborate with operational, compliance, and risk teams to ensure processes, procedures, system capabilities, and risk assessments are properly documented and reported to appropriate committees.
Partner with IT and system-related teams to ensure operational systems function efficiently, issues are resolved timely, and corrective measures are implemented as needed.
Provide formal project management for Bank Services initiatives, including detailed project plans, assigned resources, action items, timelines, and budgets.
Lead and manage multiple concurrent projects, including process improvements, procedure enhancements, and regulatory initiatives.
Ensure timely project completion through effective resource utilization and accountability.
Maintain detailed project documentation and provide regular status and budget updates.
Actively participate in committee meetings to present and discuss project status, risks, and financial impacts.
Ensure Bank Services policies and procedures comply with all applicable federal and state regulatory requirements.
Monitor regulatory guidance to ensure timely and accurate implementation of Bank Services-related requirements.
Maintain clear, concise documentation to evidence compliance efforts.
Manage departmental responsibilities related to safety and soundness, compliance, and regulatory examination preparation and support