Director of Custodial Services

ABM•Detroit, MI

9d•$850,000 - $95,000

About The Position

Description Pay: $85,0000-95,000/year The pay listed reflects the expected range for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data. Benefit Information: ABM offers a comprehensive benefits package. For more information, visit: ABM Team Member Benefits | Staff & Management

Requirements

7–10+ years of experience in custodial, janitorial, or facilities operations.
5+ years of leadership experience managing managers, supervisors, or large teams.
Demonstrated experience overseeing multi‑site or large institutional accounts.
Strong understanding of custodial methods, cleaning systems, equipment, and safety standards.
Proven ability to manage labor, budgets, and operational performance metrics.
Strong written and verbal communication skills with the ability to engage executive‑level stakeholders.
Proficiency with reporting tools and basic business software (Microsoft Office preferred).

Nice To Haves

Experience supporting school districts or large educational institutions
Union workforce leadership experience
Experience managing zone‑based or geographically distributed operations
Background in service quality audits, inspections, and continuous improvement programs
Change management and client transition experience

Responsibilities

Custodial Operations Leadership Provide strategic leadership and direction for custodial services across all DPS facilities. Establish and enforce service standards, cleaning methodologies, and performance expectations. Oversee zone‑based custodial management structure to ensure consistency across sites. Conduct regular operational reviews to ensure quality, cleanliness, and presentation standards are met.
Team Leadership & Workforce Management Lead, develop, and support custodial zone managers, assistant managers, and supervisory staff. Oversee staffing models, labor utilization, scheduling strategies, and workforce planning. Support hiring, onboarding, performance management, and progressive discipline processes. Promote accountability, safety, engagement, and continuous improvement across all custodial teams.
Client & Stakeholder Engagement Serve as the primary custodial services liaison for DPS leadership and stakeholders. Participate in client meetings, performance reviews, and operational planning discussions. Address escalations, service concerns, and special initiatives in a timely and professional manner. Partner with ABM senior leadership to ensure contract expectations and service-level objectives are met.
Safety, Compliance & Quality Assurance Ensure adherence to ABM policies, DPS requirements, OSHA standards, and regulatory compliance. Oversee chemical safety, equipment usage, PPE compliance, and training requirements. Support audit readiness, inspections, and corrective action planning. Monitor incident trends and lead corrective initiatives to reduce risk.
Financial, Materials & Contract Management Manage custodial budgets, labor costs, and supply expenditures. Oversee procurement, inventory, and distribution of custodial supplies and equipment. Identify opportunities for cost optimization, process improvement, and efficiency gains. Ensure contract deliverables, KPIs, and reporting requirements are fulfilled.