Director of Audio Visual
About The Position
The Director of Audio Visual is responsible for the overall management of audio visual services within a hospitality venue environment. This role oversees day-to-day AV operations, client service, property relations, sales support, equipment and labor coordination, and team leadership to ensure successful event execution and strong business performance. This position works closely with venue partners, clients, internal leadership, and on-site team members to deliver high-quality audio visual services while upholding ON Services standards for professionalism, service, safety, and operational excellence. The Director of Audio Visual plays a key role in supporting client satisfaction, employee development, financial performance, and the overall success of the venue partnership.
Requirements
- High school diploma or GED required.
- Minimum of six years of experience in in-house audio visual services, venue services, event production, or a related field.
- Prior leadership experience within a hospitality, venue, audio visual, or event production environment.
- Strong understanding of audio visual operations, event execution, equipment coordination, and client service.
- Knowledge of business operation fundamentals, including profit and loss, inventory control, and logistics.
- Strong communication, organization, and problem-solving skills.
- Strong attention to detail and ability to manage deadlines in a fast-paced environment.
- Ability to read, understand, and use financial and operational reports to support business decisions.
- Proficiency with basic computer systems, including Microsoft Office.
- Ability to communicate clearly in English, both verbally and in writing.
- Ability to operate office and audio visual equipment as needed.
- Ability to lift and carry up to 50 pounds as needed.
- Ability to work a flexible schedule based on event and business needs, including evenings, weekends, and holidays as required.
Nice To Haves
- Bachelor’s degree preferred.
- Background in music, recording, audio visual technology, computers, hospitality, or a related technical field preferred.
- Experience managing hospitality venue AV services preferred.
- Experience with employee coaching, training, performance management, and team development preferred.
- Fluency in a second language is helpful.
Responsibilities
- Oversee the overall management of audio visual services within a hospitality venue environment.
- Lead daily venue AV operations to ensure events are executed successfully and in alignment with ON Services standards.
- Maintain strong working relationships with venue partners, property leadership, clients, and internal teams.
- Support sales efforts, account management, property relations, and client service initiatives.
- Coordinate equipment and labor scheduling to meet event and operational needs.
- Train, mentor, coach, and support direct reports and on-site team members.
- Manage equipment inventory, quality control, and proper care of audio visual assets.
- Ensure billing, accounting, and operational documentation are accurate and completed in accordance with company guidelines.
- Review and understand financial reports to support process improvement, cost control, and profitability.
- Apply knowledge of business operations, including profit and loss, inventory control, and logistics, to support venue performance.
- Promote exemplary customer service to venue partners, clients, guests, and internal teams.
- Maintain a professional image and represent ON Services positively at all times.
- Support and maintain a safe, clean, and healthy work environment.
- Complete required daily paperwork, reporting, and ON Site training.
- Assist with additional operational, leadership, and venue support duties as needed.
Benefits
- Comprehensive medical, dental, and vision insurance options, including HSA and FSA plans.
- 401(k) retirement plan with company match.
- Company-paid life insurance and short-term disability.
- Voluntary benefits including long-term disability, accident, critical illness, and hospital indemnity coverage.
- Paid time off, including vacation and holidays.
- Employee Assistance Program, legal support, and identity protection services.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
