Director of AI

Ludia Consulting

7d • Remote

About The Position

Ludia Consulting is a rapidly growing and innovative consulting firm specializing in Microsoft Dynamics 365 and the Power Platform. Ludia Labs is our AI innovation studio, focused on building AI accelerators, intelligent agents, and Microsoft Copilot solutions. We have a direct relationship with Microsoft Engineering and FastTrack, and our work is grounded in our Dynamics 365 and Physical Operations expertise. As the Director of AI, you will lead Ludia's internal AI strategy, policy, platform register, and budget, as well as oversee the Ludia Labs AI engineering team. You will be responsible for driving the adoption of AI across the business, ensuring responsible AI practices, and delivering AI solutions to customers. This is a hands-on technical leadership role requiring deep knowledge of Dynamics 365 and the Microsoft AI stack. You will champion a human-first approach to AI, focusing on augmenting human capabilities rather than replacing them. You will collaborate with various business leaders to implement measurable automation and report to the CEO monthly and the AI Steering Committee quarterly.

Requirements

• 10+ years in AI, data, or solution architecture roles, with at least 3 years leading an AI team, practice, or capability.
• Degree in Computer Science, Information Systems, or a related field, or equivalent hands-on experience.
• Proven track record of shipping AI agents and copilots into production with measurable value.
• Deep, hands-on knowledge of Dynamics 365 (Sales, Customer Service, Field Service, Finance & Supply Chain), Power Platform, and Dataverse.
• Proficiency in coding and building agents (C#/.NET, Python, or TypeScript).
• Hands-on command of the Microsoft AI stack: Copilot Studio, Microsoft 365 Copilot extensibility, Microsoft Foundry, Azure OpenAI, and Azure AI Search.
• Fluency with agentic patterns: RAG, grounding, multi-agent orchestration, evaluation, human-in-the-loop, and telemetry.
• Experience with Semantic Kernel, AutoGen, or the Microsoft Agent Framework.
• Experience owning an AI acceptable-use policy or governance program and an AI budget in a company handling client data.
• Expertise in AI security and responsible AI: access controls, data residency, audit trails, prompt-injection defense, content safety, and governance through Entra ID, DLP, environments, and ALM.
• Working knowledge of enterprise AI data foundations: Microsoft Fabric, Dataverse, and Power Platform.
• Human-first leadership style with strong executive communication skills.
• Ability to lead change and maximize team potential by pairing people with technology.
• Talent for teaching and growing people, including running enablement and mentoring engineers.

Nice To Haves

• Experience in Physical Operations verticals (heavy equipment, energy, manufacturing, engineering & construction, professional services).
• Experience with Dynamics 365 F&SC, Customer Engagement, and Field Service.
• Microsoft AI certifications, especially AI Transformation Leader (AB-731) and Agentic AI Business Solutions Architect Expert (AB-100).
• Experience building reusable accelerators, IP, or marketplace solutions.
• Familiarity with ISO/IEC 42001 or a comparable AI management standard.
• Familiarity with US state and EU AI rules applicable to a services firm.
• AI Agent Builder Associate (AB-620) or Azure AI Engineer Associate (AI-102) certification.
• Ability to travel occasionally within the United States for events.

Responsibilities

• Lead the Ludia Labs AI engineering team.
• Manage the firm's AI policy, platform register, and AI budget.
• Develop and own the internal AI strategy, ensuring intelligent agents are integrated across the business.
• Establish and maintain AI policy and governance for safe AI implementation.
• Oversee the development of Ludia Labs accelerators for customer use.
• Lead all Customer AI Implementation projects.
• Set the technical standard for AI development at Ludia.
• Collaborate with leaders in Operations, Delivery, Sales, Marketing, and Talent to drive automation.
• Manage the AI Steering Committee and approval matrix.
• Ensure security, governance, and responsible AI practices are central to all AI initiatives.
• Maintain a billable utilization target of 50%.
• Serve as the primary point of contact for AI products and customers, including escalations.
• Respond to customer issues promptly and ensure resolution.
• Share customer feedback with delivery and leadership teams.
• Mentor junior consultants and contribute to AI delivery standards.
• Identify expansion opportunities within existing accounts and partner with Sales.
• Represent Ludia in executive briefings, steering committees, and quarterly business reviews.
• Own Ludia's internal AI strategy and roadmap, aligning it with firm growth and operational needs.
• Own Ludia's AI Policy and its amendment cycle, ensuring it is tool-agnostic.
• Manage the AI platform register, detailing approved platforms, user teams, and data classes.
• Lead quarterly register reviews and manage the approval process for capability changes.
• Operate the approval matrix for AI initiatives, ensuring executive sign-off for autonomous or production environment actions.
• Own the AI budget, including seats, licenses, consumption, and model costs.
• Report AI spend by platform to the CFO monthly and set consumption guardrails.
• Retire AI solutions that are not cost-effective.
• Own AI security for internal solutions, including identity, access, data residency, and prompt-injection defense.
• Run the AI incident process with designated AI System Owners.
• Stay hands-on in building agents, setting development standards, and reviewing team output.
• Define Ludia's AI development standards, including architecture, prompt engineering, evaluation, and security.
• Build and maintain foundational tools like SDKs, templates, RAG pipelines, and CI/CD using Azure DevOps or GitHub.
• Establish the operational backbone for AI in production, including telemetry, monitoring, and ALM.
• Select development platforms (Copilot Studio, Microsoft Foundry, Agent Framework) and make build-versus-buy decisions.
• Ground AI work in Dynamics 365, Power Platform, and Dataverse.
• Surface and prioritize automation ideas from business teams.
• Run discovery to identify business pain points and maintain a backlog of opportunities.
• Pilot, measure, and scale successful AI solutions, and discontinue unsuccessful ones.
• Build and support Ludia Labs accelerators and AI tools for customers.
• Shape AI and agent strategy for key industries and align it with the accelerator roadmap.
• Package accelerators for reuse through versioning, documentation, and support.
• Raise AI literacy across the organization through training and forums.
• Mentor engineers and consultants on agent development and AI standards.
• Lead AI adoption, tracking usage and results.
• Bring AI expertise into pre-sales and customer conversations.
• Share learnings through demos, internal sessions, blogs, and white papers.
• Extend AI capabilities to Dynamics for Good initiatives.

Benefits

• 100% Remote
• Unlimited PTO
• Companywide time off at the end of the year
• Full health, vision, and dental benefits
• 401K
• Work directly with Microsoft's engineering and FastTrack teams
• Opportunity to build and lead Ludia's AI capability and the Ludia Labs accelerator portfolio

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree