Licensed Insurance Sales Agency Operations Director
About The Position
TrueChoice Coverage is a growing insurance agency seeking a Director of Agency Operations to own and run a call center and lead-driven sales operation. This is a hands-on leadership role for someone who has directly operated a high-volume, lead-based insurance sales environment — not just supported one. You will take full ownership of call center performance, lead generation and conversion, agent productivity and accountability, and operational systems and execution. This is not a corporate or maintenance role. We need someone who can step in, take control, and build structure while driving results immediately.
Requirements
- Direct ownership of a call center-based insurance sales operation
- Direct ownership of lead generation, including vendor selection, lead budgeting, and performance optimization (CPA, conversion)
- Experience operating in a high-volume, lead-driven environment
- Proven ability to drive agent performance and accountability at scale
- Hands-on experience building or running onboarding systems, operational workflows, and performance tracking systems
Nice To Haves
- Candidates whose experience is primarily traditional agency ownership (relationship-based, non-call center)
- Carrier or MGA roles without direct operational ownership
- Sales or distribution leadership without running internal operations
- Call center leadership without ownership of lead generation
Responsibilities
- Full ownership of call center operations, including agent performance, KPIs, and conversion outcomes
- Direct management of lead generation, including vendor selection, budgeting, and performance optimization (CPA, conversion rates)
- Oversight of lead flow, routing, and quality to ensure alignment with sales performance
- End-to-end agent onboarding, licensing, and readiness for production
- Development and enforcement of operational workflows, systems, and accountability structures
- Continuous improvement of sales efficiency, agent productivity, and operational execution
- Alignment of operations with growth goals and revenue performance
Benefits
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
