Director Of Admissions
About The Position
The Director of Admissions is responsible for overseeing all admissions operations to ensure timely, efficient, and compliant admission of clients into treatment services. This position provides leadership to the Admissions Department, develops and monitors admission processes, collaborates with internal departments and referral sources, and ensures exceptional customer service for prospective clients, families, referral partners, and stakeholders. The Director of Admissions is responsible for driving census growth while maintaining compliance with all applicable regulatory, licensing, accreditation, and payer requirements.
Requirements
- High School Diploma or Equivalent required
- Minimum of three (3) years of admissions, intake, business development, healthcare operations, or related experience.
- CPR/FA Certification – to be obtained within first 30 days
- Fingerprint Clearance Card – have current card or show proof of applying within 7 days from hire date
- Handle with Care – to be obtained within first 30 days
- Successful clearance of pre-employment criminal/county/state background check
- Successful clearance of pre-employment drug and alcohol testing
- Successful clearance of TB PPD testing upon hire and annual screening of TB symptoms
- Attending clinical oversight with BHP once every 2 weeks worked for a minimum of 2 sessions per month.
Nice To Haves
- Bachelor’s degree in healthcare administration, Business Administration, Behavioral Health, Social Services, or related field preferred.
- Minimum of two (2) years of leadership or supervisory experience preferred.
- Minimum two (2) years of experience in related field preferred
Responsibilities
- Manage and monitor daily census, admissions activity, conversion rates, and department performance metrics.
- Develop and implement strategies to increase admissions and improve conversion outcomes.
- Ensure all admissions activities comply with ADHS, Joint Commission, AHCCCS, HIPAA, and organizational requirements.
- Maintain knowledge of levels of care, admission criteria, insurance requirements, and payer guidelines.
- Collaborate with Clinical, Nursing, Case Management, Outreach, Transportation, and Operations teams to facilitate seamless admissions.
- Review admission documentation for accuracy, completeness, and compliance.
- Monitor staffing levels and scheduling to ensure adequate coverage for admissions operations.
- Conduct regular audits of admission records and processes.
- Participate in leadership meetings and provide admissions reports and census updates.
- Build and maintain positive relationships with referral sources, hospitals, community partners, and stakeholders.
- Assist with resolution of client, family, and referral source concerns related to admissions.
- Develop, train, coach, and evaluate Admissions personnel.
- Assist in recruiting, interviewing, onboarding, and retaining admissions staff.
- Ensure staff complete required training, certifications, and compliance requirements.
- Analyze admissions trends and implement process improvements.
- Maintain confidentiality of client and organizational information.
- Participate in on-call responsibilities as assigned.
- Perform other duties as assigned.
Benefits
- drug free workplace
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
