Director of Admissions

COMMONWEALTH CARE OF ROANOKE•Abingdon, VA

12d•Onsite

About The Position

The Admissions Director is responsible for the overall development, coordination and implementation of all admission management and census development.

Requirements

Associate or bachelor’s degree preferred or 3 years’ experience in sales/marketing, healthcare or related field
Strong interpersonal and communication skills including public speaking
Strong organizational skills with attention to detail
Professional manner and appearance
Must be flexible, detail-orientation, ability to multi-task, meet deadlines and be able to make effective decisions

Responsibilities

Networks, advertises, and develops targets for future referral sources
Understands and implements standards, policies, and procedures for the admission process
Administers and processes all daily information for census
Facilitates pre-admission review process
Collects information and funds to secure admissions and bed holds
Develops meaningful relationships with referral sources and with the community
Responds to public and media inquiries in a professional manner according to company policy
Manages multiple assignments in highly pressured situations, meets tight deadlines and schedules.
Coordinates education for community and referral sources regarding services offered by center
Trains staff in developing plans to promote census and exhibit exceptional customer service
Conducts and develops center staff to provide exceptional service including telephone etiquette, tours, and interviews
Implements customer satisfaction surveys with families and directs surveys to corporate office
Maintains census development by tracking status of occupancy and targeting census mix
Coordinates admissions by researching inquiries, tours, and coordinates with center disciplines
Collects data to be processed and finalized during the admission process
Notifies all staff of scheduled admissions, LOA, bed hold and discharges
Conducts center tours to prospective resident and their families.
Manages department budget, ensures adequate departmental equipment and supplies
Attends Department Head meetings and carries out all decisions and plans made.
Attends all required in-services.
Designs and implements an admission process which meets the federal, state and company guidelines, including completion of all required documentation, family and/or resident interviews, communication with referred agencies, Administrator, Director of Nursing and/or Assistant Director of Nursing regarding the feasibility of admissions and appropriate placement.