Director of Admissions

Elderwood•Burlington, VT

4d•$53,820 - $69,966•Onsite

About The Position

The Director of Admissions plays a key leadership role in coordinating facility admissions, working closely with the external sales team, and ensuring census and budget goals are achieved. This position is highly collaborative and focused on delivering a seamless, positive experience for residents and their families from admission through discharge. If you are organized, relationship-driven, and passionate about both operational excellence and resident experience, we encourage you to apply.

Requirements

Minimum of bachelor’s degree in social work, public health, or related field OR at least five (5) years of experience working in an Admissions capacity in a skilled nursing facility
Demonstrated experience in clinical assessments
Working knowledge of insurance coverage and payment options for long term care
Knowledgeable of types of patients admitted to subacute and long-term care facilities
Demonstrated proficiency with computer programs and applications including Microsoft Office and EHR platforms (e.g. PointClickCare)
Current, valid driver license
This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.

Nice To Haves

Sales background highly desired

Responsibilities

Develops open, collaborative working relationships with the Chief Business Development Officer, external sales team, and hospital/clinical liaisons.
Collaborates with internal and external team to meet budgeted census and admission goals.
Coordinates the pre-admission process.
Coordinates all admission paperwork processing to assure timely bed offers and acceptance.
Monitors daily bed/census management such as admissions, discharges and communicating with the external sales team.
Trends, tracks and reports on tours, conversations, admissions, discharges, and progress towards census goals.
Generates and develop ideas, which improve the quality of care for residents, improve the resident/family experience and to improve productivity.
Serves as a champion of the Ambassador program to ensure excellent customer service is achieved.
Is an active participant in the facility’s internal responses to grievances.
Supports the process of admission, by being responsible for completing a pre -admission/admission checklist that assures residents or families are contacted prior to admission, room readiness is achieved, orders or arranges for DME equipment to be available prior to admission. Will be available by flexing hours and/or arranging for a designee to flex hours to meet and greet new patients on the day of admission where orientation to the facility will be provided. Completed checklists will be maintained and be available as evidence the process was completed.
Collaborates with Nursing, Therapy, Social Work/Social Services and Administration on discharge planning.
Will attend care plan and discharge meetings and meet with residents/family on a regular basis throughout the stay.
After patient discharge, will conduct 30,60,90 day calls.
Will champion customer service surveys upon admission and discharge.
Attends scheduled meetings and conference calls as required.
Attends required or preferred in-service training. Will provide feedback to the interdisciplinary team on customer service outcomes and provide education to team when necessary.