Director of Accreditation
About The Position
Gifthealth is seeking a Director of Accreditation to own the company’s NABP Digital Pharmacy and URAC Mail Order accreditations end-to-end and build an accreditation function that can scale with company growth. The role reports to the Chief Pharmacy Officer and is based in Columbus, Ohio, with a hybrid or remote work arrangement. The Director leads Accreditation Specialists and Coordinators and partners with quality and training teams to embed accreditation standards in operational workflows, policies, procedures, and staff education. The role also identifies additional accreditations that can strengthen Gifthealth’s position with payers, health systems, and pharmaceutical partners. This is a forward-looking builder role. The Director maintains a strong accreditation foundation, keeps the organization audit-ready throughout the year, anticipates changes to standards, and pursues additional credentials that support business growth. The position involves travel for accreditation conferences, on-site survey coordination, and multi-site operational reviews, as well as regular collaboration with pharmacy operations, quality, training, and pharmacy leadership.
Requirements
- Bachelor’s degree required.
- At least 7 years of experience in pharmacy accreditation, regulatory compliance, or pharmacy quality operations.
- Hands-on ownership of at least one full NABP Digital Pharmacy and one full URAC Mail Order application or renewal cycle.
- Experience leading or coordinating a team of compliance or accreditation professionals.
- Ability to translate accreditation standards into operational SOPs, policies, and training programs.
- Strong working knowledge of federal and state pharmacy regulatory requirements.
- Exceptional documentation discipline and ability to lead a team across concurrent accreditation cycles.
- Ability to perform sedentary office work for extended periods, including sustained computer and telephone use.
- Ability to travel as required for accreditation events, surveys, and multi-site reviews.
- Ability to communicate effectively verbally and in writing across organizational levels, including pharmacy leadership.
Nice To Haves
- Degree in pharmacy, healthcare administration, or a related field.
- RPh or PharmD licensure; CPhT with substantial accreditation management experience is also acceptable.
- Active participation in NABP, URAC, or ACHC educational programs.
- Experience pursuing or managing ACHC, PCAB, or Joint Commission accreditations.
- Background in a multi-site, high-growth specialty or mail order pharmacy.
- Familiarity with digital pharmacy compliance considerations specific to DTP models.
- Experience building an accreditation function from an early baseline.
Responsibilities
- Own the NABP Digital Pharmacy accreditation lifecycle across applicable operations, including applications, renewals, survey coordination, and ongoing standards compliance.
- Own the URAC Mail Order accreditation lifecycle, including self-study preparation, standards mapping, evidence documentation, and on-site survey coordination.
- Maintain continuous audit readiness by overseeing mock surveys, gap assessments, corrective action plan tracking, timely remediation, and root cause analysis.
- Hire, develop, and lead Accreditation Specialists and Coordinators; prioritize work across concurrent accreditation cycles and build scalable evidence libraries, standards matrices, and audit calendars.
- Partner with the quality team to translate accreditation requirements into operational workflows, SOPs, and policies for pharmacy operations, patient access, and clinical staff.
- Partner with the training organization to incorporate accreditation requirements into onboarding and ongoing education, and ensure training and competency records meet evidence standards.
- Identify and pursue additional accreditations, such as ACHC, PCAB, or specialty pharmacy frameworks, and manage pursuit roadmaps, timelines, and cross-functional dependencies.
- Monitor changes to NABP, URAC, CMS, and state board requirements that intersect with accreditations; communicate changes and plan remediation.
- Attend accreditation body conferences, webinars, and surveyor training, and maintain relationships with accrediting bodies.
- Travel to accreditation body events, on-site surveys, and multi-site facilities as required.
- Manage multiple concurrent accreditation cycles and deadlines with high documentation accuracy.
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What This Job Offers
Job Type
Full-time
Career Level
Director
