Director of Accounting Operations

Action Property Management•Irvine, CA

11h•Hybrid

About The Position

The Director, Accounting Operations is responsible for the execution and performance of HOA service models, including SnapHOA and similar portfolios, and oversees Accounts Receivable functions, including cash posting, collections, and receivables-related workflows. This role sits between Accounting and Operations and owns the intake, coordination, and flow of information required to support accurate financial reporting and consistent client service. The position ensures that operational activity is visible, structured, and aligned with accounting requirements, while improving service delivery, reducing risk, and standardizing workflows across accounts. This is a hybrid position based out of the Irvine corporate office.

Requirements

10+ years of progressive accounting experience, including a minimum of 5 years in a leadership role managing large teams.
Bachelor's degree in Accounting required
Advanced Excel skills; proficiency in PowerPoint and Word.
Power BI and other AI software.
A strategic leader with a track record of building high-performing, result-driven teams.
A self-starter with the ability to set priorities, anticipate challenges, and drive initiatives independently.
An effective change agent, skilled at leading transformation and building alignment across diverse stakeholders.
Customer focused, with a commitment to delivering high-quality service to clients and internal partners.
A proactive, excellent communicator, adept at translating a broad range of financial concepts/issues to diverse audiences.
Detail-oriented and highly organized, thriving in a fast-paced environment while maintaining a strong internal control focus.
Analytical and solution-oriented, with strong critical thinking and decision-making skills.

Nice To Haves

MBA, CPA, or other advanced credentials strongly preferred
Proven success in driving operational change and optimizing financial systems and processes.

Responsibilities

Own the execution and performance of HOA service models, including SnapHOA and similar portfolios, ensuring consistency in service delivery and alignment with client expectations
Lead and oversee Accounts Receivable functions, including cash posting, collections, and receivables-related workflows, ensuring timely and accurate processing aligned with client activity
Own intake and coordination of all accounting-related requests, including JIRA ticket triage, prioritization, and routing, ensuring work is structured, visible, and aligned with deadlines and board deliverables
Ensure operational activity is visible to accounting by maintaining awareness of ongoing projects, vendor changes, and upcoming financial impacts that affect reporting accuracy
Act as the first point of coordination for client-facing accounting needs, including responding to inquiries, managing ticket flow, and ensuring timely follow-up and resolution
Establish and enforce service standards across accounting workflows, including SLAs, prioritization frameworks, and escalation protocols tied to financial deadlines and board requirements
Drive consistency in how data and documentation are submitted to accounting, reducing rework and improving the quality and completeness of inputs across all accounts
Partner with the Director, Client Accounting to ensure alignment between operational workflows and financial reporting requirements, including close readiness and exception resolution
Identify service gaps, workflow breakdowns, and recurring issues, and implement process improvements to improve efficiency, reduce risk, and enhance client experience
Support board interactions as needed by coordinating financial input, managing expectations, and ensuring accounting is properly represented in service delivery
Assist in the development and maintenance of SOPs, standardizing workflows across service models and improving consistency in execution
Support department strategy and implementation of new initiatives, including system enhancements, reporting improvements, and service model evolution
Own and report on service-level performance metrics, including: JIRA response and resolution times, Volume and type of client inquiries and escalations, Operational input completeness and timeliness, Rework and exception rates tied to missing or incorrect data, Cost-to-serve and resource utilization across service models, Board-related escalations tied to service or communication gaps, AR cash posting timeliness and accuracy, Collection response times and delinquency visibility
Lead initiatives to improve HOA service models (SnapHOA and similar), including workflow redesign, intake structure, and communication frameworks
Drive implementation of SOPs and process standardization across portfolios
Partner cross-functionally with Operations, IT, and Accounting on system improvements and service delivery enhancements
Improve and standardize Accounts Receivable workflows, including cash posting, collections, and receivables-related processes