Director of Account Management
About The Position
Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com . The Director of Account Management will lead the strategic retention and growth of Inhabits Short Term Rental client portfolio. This player-coach role is responsible for managing a team of Account Managers, developing and maturing our retention program, and driving expansion across our core PMS platform, Streamline, and associated add-on solutions including revenue management, digital marketing services, insurance, and payments. This leader will define, measure, and report on KPI’s associated with retention, and expansion of Inhabit customers. In addition, this leader will be responsible for cultivating and maintaining high-value client relationships through structured engagement programs Quarterly Business Review (QBR’s) and Executive Business Reviews (EBS’s), ensure renewal success, and identify cross-functional opportunities for product adoption and upsell.
Requirements
- 7+ years in account management, client success, or strategic partnerships in SaaS or B2B environments.
- 3+ years in leadership roles managing teams.
- Strong understanding of SaaS metrics, client lifecycle, and cross-sell strategies.
- Excellent communication, presentation, and relationship-building skills.
- Proven ability to lead through influence and drive cross-functional alignment.
- BA/BS in Management, Communication, or other business-related field required.
Nice To Haves
- Experience in property management software or short-term rental technology preferred.
Responsibilities
- Lead and mentor a team of Account Managers, fostering a high-performance culture.
- Own strategic account planning and execution across identified STR portfolios.
- Drive client retention and expansion through proactive engagement and solution alignment.
- Facilitate and lead QBRs and EBRs with top-tier clients.
- Collaborate cross-functional relationships with Product, Marketing, Sales, and Implementation teams to deliver client value.
- Develop and execute retention and expansion growth strategies for Streamline PMS and add-on products in defined customer segments.
- Develop and monitor client health metrics and intervene proactively to mitigate customer attrition.
- Represent client voice in internal roadmap discussions and feedback loops.
- Lead Renewal Rate
- Lead Net Revenue Retention (NRR)
- Lead Client Satisfaction (CSAT)
- Lead Team Performance
- Lead Product Expansion
- Lead QBR/EBR Coverage
Benefits
- Competitive Pay
- Health Insurance: Medical, Dental, Vision and Prescription Plans
- Health Savings Accounts
- Flexible Spending Account
- Dependent Flexible Spending Account
- Critical Illness
- Accident
- Retirement Savings Plan (401K) with discretionary company match
- Short and Long Term Disability
- Company Paid $25,000.00 life insurance
- Supplemental Life and AD&D Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Paid Volunteer Time
- Inhabit Employee Discount Programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
1,001-5,000 employees
