Director of Account Management

Canopy•South Jordan, UT

2d•Hybrid

About The Position

Director of Account Management Canopy, South Jordan, UT About Us Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry. We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. And we just secured $70M in Series C funding to help us fulfill that mission. Click here to see why our clients (and investors) love Canopy. Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more! The Opportunity We are hiring a Director of Account Management to build and lead the next evolution of our customer-facing organization. This is the first role of its kind at Canopy. You’ll have the opportunity to build the Account Management function from the ground up, define processes, shape the customer journey, and scale a growing team of high-performing Account Managers. Account Management plays a critical role in helping our customers unlock the full value of our Practice Management Suite. In this role, you’ll be responsible for retention, expansion, customer health, and delivering exceptional client experiences. We’re looking for someone who is strategic, scrappy, and energized by building new programs, systems, and teams. You should be deeply familiar with B2B SaaS, passionate about customer success outcomes, and excited to leverage AI-driven workflows to increase team efficiency, predict customer needs, and elevate account performance. This is a hybrid position in South Jordan, Utah (M, W, F in-office).

Requirements

5+ years of experience in Account Management in a B2B SaaS environment.
2+ years of experience leading Account Management teams; experience building a team from scratch strongly preferred.
Strong understanding of SaaS customer lifecycles, renewal and expansion motions, and account health measurement.
Proven experience owning retention, churn mitigation, and expansion targets.
Ability to leverage AI tools (e.g., for forecasting, insights, automation, and communication augmentation) to enhance team performance.
Excellent leadership, coaching, and people development skills.
Strong strategic thinking, operational rigor, and a bias toward action.
Exceptional communication and relationship-building abilities.
Bachelor’s degree or equivalent experience.

Nice To Haves

Experience working with accounting, fintech, or workflow automation products.
Experience leading teams through rapid scale or high-growth environments.

Responsibilities

Build, lead, mentor, and scale the Account Management team from the ground up.
Establish the Account Management strategy, including customer segmentation, engagement models, renewal & expansion motions, and success metrics.
Own customer retention and expansion outcomes, partnering with Customer Experience, Sales, Product, Support, and Marketing to deliver a seamless customer experience.
Develop data-driven processes to monitor account health, anticipate risks, and identify growth opportunities.
Implement and optimize AI-driven workflows to improve forecasting, customer insights, team efficiency, and communication quality.
Meet regularly with strategic accounts to understand goals, deepen relationships, and drive continued product adoption.
Collaborate cross-functionally to advocate for customer needs and inform product roadmap priorities.
Work with RevOps to build reporting, dashboards, and forecasting models to track team performance and KPIs.
Create training, playbooks, and onboarding programs to support AM team growth and quality.
Establish a culture of accountability, continuous improvement, and excellent customer stewardship.

Benefits

Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!
Health Benefits - including Medical, Dental, and Vision and an HSA Match.
401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
Company Events - including monthly company-wide meetings, summer parties, and more.
ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.