Director of Account Management

EXOS-posted 4 days ago
Full-time • Manager
Phoenix, AZ
1,001-5,000 employees
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Exos is seeking a Director of Account Management for our Sport and Tactical business. This strategic leader will be responsible for driving operational excellence, managing budgets, deepening client partnerships, and identifying business development opportunities. In this role, you will serve as a key partner to one of Exos’ largest global clients, ensuring high-quality service delivery, alignment with business objectives, and achievement of revenue targets. This position requires periodic travel to oversee on-site operations and collaborate with internal and external stakeholders. This position reports into the Vice President of Sport while working closely with other leaders within the Sport and Tactical business.

  • Lead a team of site General Managers with a focus on client management and local sales efforts.
  • Work closely with Operations and Business Development to address GM and site opportunities in these areas.
  • Act as the main point of contact for assigned client account representatives to ensure practices align with business objectives and provide expertise in implementing the client's fitness and performance vision.
  • Focus on and lead timely, high-quality service delivery, including contract compliance, training adherence, safety, and strong site GM mentoring, engagement, and support.
  • Identify operational best practices and develop implementation models that can be leveraged account-wide in cooperation with the Operations support team.
  • Provide industry insights and Exos-specific recommendations on best practices and emerging approaches.
  • Build and extend the breadth of relationships at both strategic and executive levels.
  • Establish the value of Exos’ role to client decision-makers as a trusted consultant in the ongoing evolution of the program.
  • Develop and maintain optimal client relationships across all levels.
  • Support proactive client communication and foster a culture of action.
  • Contract management including renewals
  • Budget Ownership
  • Forecast, track, and manage service levels to achieve staffing and revenue targets.
  • Ensure budget performance aligns with forecasted expectations.
  • Manage, communicate, and report on budget forecasts and purchase order (PO) tracking with the client.
  • Execute strategies in alignment with corporate (Exos and client) and key stakeholder goals.
  • Measure success through the tracking of OKRs and KPI performance.
  • Hold Exos Sports Performance locations accountable for achieving revenue and membership goals.
  • Demonstrate management effectiveness through consistent on-site supervision and a strong focus on customer care, partner touchpoints, and swift issue resolution.
  • Develop a cohesive team environment aligned with the Exos culture.
  • Educate and guide teams on how to best utilize Exos tools and resources.
  • Support staff by removing obstacles and providing guidance on continuous improvement.
  • Provide timely and constructive feedback to drive growth and engagement.
  • Own global sales strategies (both inside and outside) and execution to achieve or exceed revenue goals for B2B product and service offerings.
  • Possess a proven hunter mentality with a track record of quota attainment, primarily through outbound prospecting and relationship-building activities.
  • Identify and close new health system sports performance location opportunities.
  • Lead quarterly business reviews (QBRs) to showcase program growth and key performance indicators (KPIs).
  • Bachelor’s degree required; preferably in Business Administration or Kinesiology, Exercise Science, or a related field.
  • Minimum of 5 years of experience managing multi-site, comprehensive wellness, sport and/or fitness operations.
  • Proven experience in multi-unit/regional management, operational management, and stakeholder engagement.
  • Strong financial acumen and experience managing budgets.
  • Expertise in strategic planning, team management, and business development.
  • Excellent communication skills and the ability to collaborate with cross-functional teams.
  • Demonstrated ability to lead high-performing teams and influence at all levels
  • Proficiency in Google Workspace.
  • Phoenix based and must be able to travel up to 30%.
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