Director of Account Management

Bottomline•Portsmouth, NH

About The Position

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! The Role: The Director of Account Management is responsible for leading a team of between 7 and 9 Account Managers that drive client delight and revenue realization of an existing business of approximately $20M in recurring revenue. As a Director, you understand and help your team communicate key client value drivers – security, automation, rebate – while constantly looking for ways to grow Bottomline’s business with our existing clients. The Director is responsible for building, coaching, and measuring a team that is assertive, understands its clients, and tactfully steers the team to success. The Director works efficiently across the entire Paymode line of business – Vendor Enrollment, Product, Sales, Marketing – all of which are critical to the success of our clients. The Director will also build and maintain key relationships with the Channel Managers, Banks, and directly with Clients.

Requirements

8+ years of management experience in customer success, account management, or sales
Highly analytical; proven experience driving success and revenue realization through data-driven processes
Positive, self-motivated, team player, action and results-orientated
Proven ability to assess organizational strengths and gaps, and motivate individuals and teams to embrace and meet objectives
Experience in SaaS businesses; FinTech/Payments experience preferred
Highly organized and capable of working effectively across functional groups
Excellent communicator, both written and verbal
Experience managing and leading fast-paced account management or customer-focused teams
Not afraid to make changes to teams, processes, or technology to improve the organization
Efficiency & quality at the core of all work

Responsibilities

Lead Your Team to Maintain & Grow Our Client Base
Lead the Account Managers to become their clients’ trusted advisors; strategically developing client, vendor, and internal relationships
Drive the team to effective Business reviews, communicating status of value realization, identifying areas of opportunity, and resolving open issues
Leverage data to analyze and drive Account Manager performance as well as key client, vendor, and channel metrics (e.g. usage, transaction volume, vendor enrollment, etc.)
Develop the strategic vision for your team – how the team will grow, where to focus efforts, and how to put structures in place to maximize client delight and growth
Provide leadership and guidance by coaching, motivating, and leading team members to achieve their goals and develop professionally
Ensure rigorous attention to detail in SFDC and other business systems for tracking and reporting purposes; constantly evaluate process, reporting, and tools to improve efficiency and productivity
Collaborate with Key Internal Stakeholders
Proactively align internal stakeholders to drive success for clients, issue resolution, and revenue expansion opportunities
Collaborate with Implementation team leadership to ensure consistent, successful kickoffs and expedited time to revenue
Deeply understand the Vendor Enrollment process, identifying areas for improvement that will drive efficiency, higher enrollment rates, and higher revenue.
Advocate on behalf of your Account Managers & Clients within Paymode, collaborating across sales, vendor enrollment, marketing, product, implementation, operations, support and executive leadership teams.
Facilitate open lines of communication between Product, the AM team, and Clients – communicating key needs, requirements, and value.