Director of Account Management

Alertus Technologies • Baltimore, MD

3d • Hybrid

About The Position

We are seeking an experienced and results-oriented Director of Account Management. This leader must be willing to roll up their sleeves, presenting to our biggest accounts and engaging hands-on with Account Managers on their top opportunities. The role is responsible for developing and overseeing exceptional customer engagement and customer satisfaction strategies deployed by the Account Management team, providing direct personnel management, delivering strategic oversight of the team’s sales execution, and fostering long-term customer relationships and expansion business.

Requirements

• Exceptional leadership, coaching, and team-building skills.
• Proven ability to foster and maintain long-term, high-value customer relationships.
• Proficiency with Salesforce CRM
• Strong written and verbal communication skills, including comfort engaging with C-level stakeholders.
• Exceptional attention to detail, particularly regarding CRM management and reporting.
• Ability to travel up to 40% of the time
• Bachelor’s Degree or equivalent experience
• Minimum of 7 years of progressive experience in account management or sales, with a track record of meeting or exceeding revenue goals
• Minimum of 3 years of direct personnel management experience, overseeing an Account Management or Sales team

Responsibilities

• Take a highly active, hands-on role by serving as the co-lead on approximately 5 strategic accounts per Account Manager to drive meaningful customer engagement and growth opportunities.
• Travel onsite with the Account Managers and conduct sales presentations for key accounts and major opportunities generated by the Account Management team.
• Work directly on some customer accounts, focusing on reviving current opportunities and securing strategic, high-value business.
• Oversee the day-to-day operations and performance of the Account Management team, which is focused on client retention and upsell opportunities.
• Train and develop the Account Managers to provide a best in class customer experience.
• Manage personnel performance against set metrics, make recommendations for team reduction and new hiring efforts, ensuring all Account Managers are focused on creating solid relationships with their customers.
• Drive the Account Management team to attain revenue targets.
• Identify and implement strategies for driving early renewals and maximizing expansion business within assigned customer accounts.
• Ensure meticulous data integrity and documentation within the Salesforce CRM, including detailed note-taking and management of the "Opportunity Next Steps".
• Lead weekly meetings to ensure pipeline accuracy and forecast hygiene across the Account Management function.
• Collaborate cross-functionally with Sales Engineering, Sales Executives, and other departments within the pre- and post-sales ecosystem.

Benefits

• Unlimited Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work HomeBuying Incentive
• Employee Referral Bonuses
• Flex Scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree