Director of Account Management

SimPL Freight Solutions•Raleigh, NC

About The Position

At SimPL Freight Solutions, we simplify transportation for companies that move a lot of freight but don’t want the headache of managing it all themselves. We step in as their transportation team - coordinating shipments, managing carrier relationships, tracking performance, and improving how everything runs behind the scenes. Our customers range from large manufacturers to high-volume distributors across industries like automotive, building materials, food, and packaging. No matter the industry, the goal is the same: keep freight moving smoothly, efficiently, and without surprises. We pride ourselves on being proactive, responsive, and accountable - anticipating issues, communicating clearly, and continuously finding better ways to deliver results. SimPL is seeking a Director of Account Management to lead and develop our Account Management team while strengthening the health, retention, and growth of our customer portfolio. This position serves as a key connection between our customers and SimPL's Account Management, Operations, Procurement, Accounting, Sales, and leadership teams. The Director will establish consistent account-management practices, ensure customer and operational concerns are addressed proactively, and help the team turn performance data into meaningful action. The ideal candidate is an experienced people leader who understands managed transportation, builds credibility with customers and internal teams, and knows how to balance service, relationships, profitability, and growth.

Requirements

7+ years of experience in transportation, logistics, managed transportation, supply chain, or a related industry.
5+ years of customer-facing account management or strategic account experience.
3+ years of direct people-management experience.
Demonstrated success managing large, complex, or strategic customer relationships.
Experience managing customer KPIs, service-level agreements, business reviews, escalations, and performance-improvement initiatives.
Experience evaluating account profitability, receivables, pricing, margin, or cost-to-serve.
Strong leadership skills and the ability to coach others, establish expectations, and hold a team accountable.
Excellent communication and relationship-building skills, including the ability to work effectively with customers and executive leadership.
The ability to interpret operational and financial data and translate it into clear action plans.
Strong organization, judgment, and a proactive approach to working in a fast-paced environment.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment visas at this time.

Nice To Haves

Experience in managed transportation, third-party logistics, freight brokerage, or transportation management is strongly preferred.
Familiarity with transportation management, customer relationship management, and reporting platforms - particularly Salesforce or Revenova - is a plus.

Responsibilities

Lead, coach, and develop SimPL's Account Managers while establishing clear expectations, priorities, and performance standards.
Create consistent processes for customer communication, account documentation, KPI reporting, business reviews, and follow-through.
Ensure SimPL develops strong relationships with multiple contacts across each customer organization rather than relying on a single point of contact.
Establish an effective customer communication cadence and participate in strategic meetings, escalations, and business reviews as needed.
Partner with Operations to review account performance, customer KPIs, service trends, and outstanding issues each week.
Ensure service failures and recurring challenges have clear causes, owners, corrective actions, and deadlines.
Monitor the overall health and financial performance of each account, including profitability, cost-to-serve, receivables, contract requirements, and renewal risks.
Identify customer-retention risks early and ensure appropriate action plans are developed and completed.
Identify opportunities to expand SimPL's services and deliver additional value to existing customers.
Provide leadership with clear reporting on account performance, relationship strength, profitability, escalations, and risk.
Support the hiring, onboarding, training, and continued development of Account Management team members.