Director of Account Management and Ad Operations
About The Position
OpenWeb is seeking a senior, hands-on leader to oversee our Account Management and Ad Operations function for Direct Demand. This role will unify teams into a centralized post-sale organization responsible for campaign execution, delivery, troubleshooting, client communication, and operational excellence across multiple ad products. Reporting directly to our EVP of Demand, this Director will lead a high-performing team across Account Management and Ad Operations, serving as the operational backbone of our growing Direct Demand business. This is a highly impactful role with the opportunity to build scalable processes, improve systems, and take a strong foundation to the next level as the demand-side business grows.
Requirements
- 7+ years of experience in digital advertising, ad tech, or publisher environments
- Proven experience in post-sale functions (Account Management, Ad Operations, Client Services, or similar)
- Experience managing and developing teams
- Strong client-facing presence: executive communication, presentations, and difficult conversations
- Solid technical understanding of how digital ad campaigns are set up, launched, tracked, and reported (1st and 3rd party systems)
- Ability to troubleshoot delivery, performance, and technical issues across multiple stakeholders
- Strong process orientation: you enjoy building structure, documenting workflows, and improving how teams operate
- Cross-functional mindset with experience partnering with Sales, Product, Engineering, and Finance
- Calm, solutions-oriented leadership style with a positive, steady approach to problem-solving
- Based in NYC and able to work from our SoHo office 3x per week (Tuesdays, Wednesdays & Thursdays)
Responsibilities
- Lead and scale a global Account Management & Ad Operations team supporting OpenWeb’s Direct Demand business across multiple ad products
- Own the post-sale lifecycle: client asset collection, campaign setup, trafficking, launch, delivery monitoring, troubleshooting, and wrap-up
- Serve as senior escalation point for campaign delivery issues, technical or implementation challenges, performance concerns and client communication, billing discrepancies and make-goods / additional spend conversations
- Partner closely with Sales, Product, Engineering, Finance, and Legal to ensure smooth execution, accurate reporting, and strong operational alignment
- Build, improve, and document processes, workflows, and systems to support a growing Direct Demand business
- Establish clear operating rhythms, SLAs, and quality standards for campaign execution and client communication
- Drive a calm, solutions-oriented culture that focuses on problem-solving, accountability, and continuous improvement
Benefits
- Premium health benefits (100% subsidized for employees) including medical, dental, and vision through Aetna
- 401(k) + company match up to 4%
- Uncapped PTO policy
- Phone reimbursement
- Telehealth plan with 24/7 access to physical and mental healthcare providers
- Company-sponsored Life and Accidental insurance
- Team events, holiday parties, and outings
- Real ownership, real impact, and real growth opportunities
- Genuinely great coworkers
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
