Director of Academic Operations

Commonwealth of Massachusetts • Salem, MA

10h • Onsite

About The Position

Under the direction of the Provost and Academic Vice President, the Director of Academic Operations provides strategic and operational leadership for core administrative functions within the Division of Academic Affairs. The Director leads cross-functional projects, develops and implements divisional operating systems, advises academic leadership on budgetary, facilities, and other administrative matters, and ensures that Academic Affairs operations are aligned with institutional priorities, including the university’s strategic plan. The position exercises independent judgment in coordinating complex initiatives, recommending process improvements, managing divisional workflows, and representing the Provost’s Office with internal and external stakeholders. The Director advances this work through shared administrative support, cross-functional leadership, and established Academic Affairs processes. The Director also leads annual planning and execution for Academic Convocation (September) and Commencement (May).
Salem State University is more than a workplace. It's a community with purpose. As the Commonwealth's Civic Engagement University, we're committed to building real, reciprocal relationships with the communities around us, and that starts with the people who work here. We're also a proud Hispanic-Serving Institution dedicated to serving all students, and that same commitment to access and equity extends to how we support our staff. Your work here directly contributes to student success and the vitality of the greater Salem community. We invest in our people the same way we invest in our students: with intention, respect and a genuine interest in your growth.

Requirements

• Master’s degree in higher education administration, business, or a relevant field.
• Minimum of five years of progressively responsible administrative experience in higher education, with demonstrated knowledge of the principles, practices, and procedures of higher education.
• Demonstrated experience in budget planning and management, financial analysis, and process improvement with the capacity to implement independently as appropriate.
• Demonstrated experience leading cross-functional projects or operational portfolios.
• Knowledge of necessary software applications, including advanced Microsoft Excel functions, Word, PowerPoint, Outlook, Teams, and PeopleSoft, with the ability to perform PeopleSoft inquiries related to job duties.

Nice To Haves

• Seven or more years of progressively responsible administrative experience in higher education, with demonstrated knowledge of the principles, practices, and procedures of higher education.
• Superior communication skills at all levels of the organization, including students, faculty, staff, and senior administrators, including demonstrated excellence in written communication.
• Demonstrated ability to manage multiple projects simultaneously and reprioritize as needed.
• Demonstrated ability to exercise sound judgment, professionalism, patience, diplomacy, and discretion in complex or time-sensitive situations.

Responsibilities

• Provides strategic and operational leadership for core administrative functions within the Division of Academic Affairs.
• Leads cross-functional projects.
• Develops and implements divisional operating systems.
• Advises academic leadership on budgetary, facilities, and other administrative matters.
• Ensures that Academic Affairs operations are aligned with institutional priorities, including the university’s strategic plan.
• Exercises independent judgment in coordinating complex initiatives, recommending process improvements, managing divisional workflows, and representing the Provost’s Office with internal and external stakeholders.
• Advances work through shared administrative support, cross-functional leadership, and established Academic Affairs processes.
• Leads annual planning and execution for Academic Convocation (September) and Commencement (May).

What This Job Offers

• Job Type: Full-time
• Career Level: Director