Director, Nurse Consulting Services

PharMerica • Lyndon, KY

1d

About The Position

The Director, Nurse Consulting Services and Clinical Reporting has overall management responsibilities for the nurse consulting team and provides operational and financial analysis, reporting, and administrative support to the Clinical Operations team. This position works closely with Directors of Clinical Operations, Nurse Consultant Managers, Consultant Pharmacists, and corporate leadership to ensure accuracy in financial tracking, reporting, and program support. This position requires proficiency in Microsoft Office Suite, Adaptive, CRM, and Concur to streamline processes, manage data, and produce reports. This role has responsibility for all new and existing nurse training and education activities. The Director works with other department personnel at a strategic level to communicate, create, and finalize field service activities. Critical to this process is a clear understanding of the customer’s unique needs and our ability to communicate internally the nuances associated with servicing each customer.

Requirements

• BA/BS or equivalent experience required
• Registered Nurse (RN) required
• 5-7 years in long term care experience required.
• Ability to professionally communicate contracted customer goals and directives to defined team members
• Excellent communication and customer relationship skills
• Technologically savvy & intermediate or above computer skills
• Familiarity with managing with metrics
• Familiarity with P& L required

Nice To Haves

• Preferred experience in Long Term Care setting
• Previous field service, supervisory experience, and/or project management experience is desired.

Responsibilities

• Overall management responsibility for the team and oversight of all nurse consulting services for existing customers.
• Manages activities and resources among the department as they conduct all new nurse consulting
• Develops service metrics and reports that provide senior management insight into the customer experience and identify potential issues
• Works in consultative role with internal departments to develop and communicate nurse consulting services processes
• Facilitates all customer trainings and in-services
• Provides metrics enforcement while developing and attaining corporate, department, and personal goals
• Generates Operating Report (MOR) for Clinical Operations and Overhead.
• Maintains reporting for productivity trend report, forecast, budgeting, and department KPIs
• Maintains and distribute STI goal and performance trend reporting.
• Assists with maintaining budgeted FTEs, payroll, and expense tracking.
• Updates and maintain Consultant Group distribution lists, mailing lists, and Share Site access.
• Monitors organizational charts and maps for accuracy and updates.
• Reporting metrics for NCS services and CRM hours.
• Collaborates with Clinical Program Manager on clinical projects to support resources and programs for nurse consultants and consultant pharmacists.
• Assists with execution of deliverables for year-round and seasonal vaccine programs.
• Performs other tasks as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager