Director, NPS Neuromuscular Program Strategy & Management

Novartis•East Hanover, NJ

3d•Hybrid

About The Position

The role of the Director, NPS, Neuromuscular Program Strategy and Management is to serve as a leader for product and program strategy in support of patient access to achieve product and/or portfolio objectives. This role owns ongoing planning, evaluation/measurement, and optimization of short-term and long-term program performance to enable impact for Novartis and patients. This is inclusive of end-to-end patient and provider journeys, as well as all NPS programs and services (onboarding, co-pay, adherence, e-services, hub operations, external landscape/monitoring, and shifting market dynamic). This role requires a patient first purpose- led mindset who is highly collaborative, entrepreneurial and an agile leader to liaise with multiple NPS Centers of Excellence and cross-functional teams, including, but not limited to, Product Strategy, Marketing, Market Access, Customer Engagement (Sales), Field Reimbursement, Ethics and Compliance, Legal, Data Analytics, and Training. Finally, this role is accountable for driving strong business performance in conjunction with ED, NPS Neuromuscular and Manager, Patient NPS Program Operations Management Neuromuscular.

Requirements

7+ Pharma commercial experience, with 3 of those years of experience operating in patient services space and/or market access is required
Proven success in Hub Services
Ability to connect commercial, financial, and clinical perspectives to develop enhanced value messages and strategies
Comprehensive understanding of access journey for a patient with ability to diagnose issues and impact across comprehensive set of channel participants and vendors
Strong written and verbal communication skills, including comfort level with senior management presentations
Strong experience with sales force communication
Proven track record leading across cross-functional teams

Nice To Haves

In depth knowledge of specialty and buy and bill product distribution and service company business models
In-depth knowledge and understanding of rare disease patient services challenges and opportunities
Experience with specialty/buy and bill products
Home office marketing experience
Previous consultant or vendor experience

Responsibilities

Lead a core team of cross-functional NPS stakeholders focused on ongoing patient support program refinement and measurement specific to the post-prescription experience in partnership with Program Data Insights and Analytics Center of Excellence (starting and staying on appropriate therapy)
Serve as NPS subject matter expert on our Neuromuscular therapy and provide key inputs to Portfolio Strategy & Lifecycle Management Center of Excellence for program designs related to onboarding, co-pay, adherence, e-services, and hub operations to ensure reconciliation with product P&L and objectives
Drive integration of NPS priorities and program performance with identified product priorities, strategies and KPIs
Support the development of marketplace and competitive landscape assessments to inform future state of NPS support required for our Neuromuscular therapy
Collaborate with training, NPS Centers of Excellence, field reimbursement, market access and NPS Manager Program Operations to provide input into field reimbursement team training
Liaising with NPS Enterprise Intelligence and Insights team to gather insights on external and competitive benchmarking, scanning global best practices and liaising across network internal resources (marketing, sales reps, patient coordinators, reimbursement managers)
Supports successful implementation of any new services launched/administered for NPS including planning, managing, budgeting and launching along with ensuring adequate staffing for operational support
Oversee the creation of patient access and reimbursement content and resources in partnership with NPS Content Development Center of Excellence to support field execution of to support field execution of Neuromuscular programs