Director, North America BizOps Initiatives

Visa•San Francisco, CA

3d•$193,800 - $310,100•Hybrid

About The Position

Visa is seeking a Director to lead high-priority initiatives for North America, partnering with the North America Chief of Staff and working closely with the Regional President and regional leadership teams. The role owns ambiguous, cross-functional problems end to end: framing questions, conducting analysis, shaping strategy, and driving execution through to measurable outcomes. Work may involve rapid-response executive requests as well as longer-term or ongoing initiatives. The position leads Regional President priorities, including surge work and standing regional initiatives such as the early careers pipeline, location and office strategy, and Business Operations workstreams. It also supports client readiness by keeping cross-functional client plans current and coordinating teams during major events. In partnership with the NextGen BizOps team, the Director will identify and reshape BizOps workflows that could benefit from applied AI or streamlined processes. This is a high-visibility role with exposure to senior stakeholders and all parts of the business. The position is based in an office setting, with at least three days per week in the office and travel required 5–10% of the time. Work hours vary according to departmental needs.

Requirements

At least 10 years of work experience with a Bachelor's Degree, at least 8 years with an Advanced Degree, or at least 3 years with a PhD.
Ability to independently own multiple initiatives in parallel while maintaining quality and attention to detail.
Strong analytical and communication skills, including turning complex inputs into concise, executive-ready written and verbal outputs.
Ability to quickly understand new topics and teams, assess ambiguous situations and tradeoffs, and move work forward independently.
Business acumen and ability to understand Visa's business and clients or learn them quickly.
Composure, judgment, and attention to detail under pressure.
Strong interpersonal, influencing, and stakeholder relationship-building skills across functions and levels.
Executive presence and comfort presenting, pushing back, and responding in senior-level settings.
Professionalism and discretion in handling sensitive information.
Expertise in Microsoft Office, including advanced Excel and presentation-quality PowerPoint.

Nice To Haves

At least 12 years of work experience with a Bachelor's Degree, 8–10 years with an Advanced Degree, or 6 or more years with a PhD.
Experience leading an AI transformation, including identifying suitable workflows, defining success, and driving change management.
Experience creating structure, plans, and repeatable approaches in environments without an established playbook.

Responsibilities

Partner with the North America Chief of Staff on high-priority executive requests and drive them from planning through delivery.
Lead Regional President priority initiatives, including rapid-response work and ongoing regional priorities.
Frame ambiguous business problems, conduct analysis, shape strategy, and drive cross-functional execution through to completion.
Manage standing regional initiatives such as the early careers pipeline, location and office strategy, and key Business Operations workstreams.
Maintain cross-functional client plans and support rapid mobilization across regional clients.
Act as the PMO during major client moments, connecting teams and moving work forward.
Partner with the NextGen BizOps team to identify and reshape workflows that could evolve through applied AI or streamlined processes.