Director, Non-Emergency Medical Transportation (NEMT)

Indigenous Pact PBC, Inc. • Hinsdale, MA

1d • Hybrid

About The Position

Indigenous Pact PBC, Inc., a certified B-Corporation established in 2017, is dedicated to creating health equity for American Indians and Alaskan Natives. As part of a global movement of certified B-Corporations, we aim to balance purpose and profit by meeting the highest social, environmental, legal, and public standards to build a more sustainable and inclusive economy. Our experienced team brings decades of experience working in Indian Country, strengthening and improving the sustainability of Tribal and Tribal Organizations' health, wellness, and long-term care programs and services. Indigenous Pact specializes in developing customized and turn-key solutions to generate sustainable revenue, increase healthcare access, and improve health outcomes for all Native Americans.

Requirements

• 7–10+ years in transportation operations, fleet management, or NEMT program leadership
• Experience managing multi-site transportation programs
• Strong knowledge of transportation regulatory compliance (local, state, federal)
• Experience developing fleet acquisition strategies, training programs, and operational policies
• Strong communication, problem-solving, and people leadership skills
• Washington State residency or willingness to relocate

Nice To Haves

• Bachelor's degree in Transportation, Business, Healthcare Administration, or related field (equivalent experience considered)
• Experience with NEMT or healthcare transportation programs
• Familiarity with NEMT routing/dispatch/fleet software (e.g., RouteGenie, MTM, Veyo) and ability to evaluate and onboard new platforms
• Experience working with Tribal nations or community-based healthcare organizations
• Familiarity with OTP, MOUD, or behavioral health environments
• CTTS or similar credential a plus

Responsibilities

• Develop and lead a multi-year transportation program strategy supporting patient access and organizational growth
• Define the responsibility matrix between Indigenous Pact and clinic teams covering safety, compliance, maintenance, insurance, and ADA requirements
• Build and manage a fleet acquisition and leasing strategy across Eastern and Western Washington
• Ensure compliance with applicable local, state, and federal NEMT regulations
• Evaluate, implement, and manage transportation software platforms; train staff and lead upgrades as needed
• Directly supervise 2–3 dispatchers; develop and implement staff training frameworks across all sites
• Establish KPIs and resource planning models to guide staffing and fleet decisions
• Manage day-to-day program expenditures and identify cost efficiencies within VP-set budgets

Benefits

• Generous paid time off to cultivate personal and professional balance, including company-wide winter break Dec 24 - Jan 1.
• Competitive benefits including 401(k) with match, Medical, Dental, and Vision insurance
• Open, transparent lines of communication with leadership
• Commitment to giving back to improve our communities and environmental impact
• A development-focused environment where you have autonomy to drive your career path

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree