Director - Networking

Collin College•McKinney, TX

1d•$104,392 - $127,307•Onsite

About The Position

Ensure quality and responsive services through management and delivery of ongoing preventative maintenance, assessment, and proactive monitoring of the Collin College data network. Will provide technical guidance and support with the direction and leadership of the Technical Services leadership. Responsible for a mission critical service requiring stability, reliability, and performance optimization.

Requirements

Knowledge and experience with network, infrastructure, telecommunications technologies and protocols.
Strong knowledge of IT Service Management (ITSM) principles, change management, incident management, problem management, and service delivery best practices.
Excellent oral, written, and interpersonal communication and presentation skills.
State & Federal Regulatory Knowledge: Familiarity with higher ed data mandates including FERPA, HIPAA, CJIS, and Texas State DIR security frameworks.
Ability to facilitate problem-solving among administrative groups with varying needs and priorities, and to communicate well with administrative users, technical staff, and senior management.
Ability to establish and monitor Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and operational metrics.
Bachelor’s degree and (7) seven years in Information Technology, with at least (3) three years in a formal leadership role.
Associate degree an additional (2) years of directly related experience may be substituted for the required education and experience.

Nice To Haves

Possess one of more of the following certifications: ITIL Foundations, Cisco CCNA, Certified Information Systems Security Professional (CISSP).

Responsibilities

Provide leadership, oversight, coaching, mentoring, and performance management for network engineering, Cisco network operations, and telecommunications staff.
Establish work priorities and allocate departmental resources to balance operational support and strategic initiatives.
Ensure adherence to best practices and proven methodologies to promote continuous information operations and the integration of new value-added technical services and technology.
Provide technical leadership for enterprise network architecture, standards, and infrastructure governance.
Maintenance and support of data center operations, LAN/WAN architecture, network hardware, telecommunications hardware and distributed antennas systems (DAS) for in-house cellular services.
Provide network design, security analysis/design and implementation, definition and coordination of standards, project management, and technology research.
Develop departmental goals, objectives, key performance indicators (KPIs), and service metrics aligned with institutional priorities.
Manage staff to maintain up-to-date system and network documentation and inventories.
Work with general contractors and project managers to ensure system(s) implementation, enhancement, and maintenance tasks proceed according to construction project timelines.
Manage system documentation and procedures for identified systems. Monitor and assess system(s) and solution(s) effectiveness over time.
Assist in the performance of business requirement analyses with functional user groups and map these requirements to appropriate existing and/or new software solutions for implementation.
Oversee vendor relationships as it relates to maintenance, enhancements, and implementation of upgraded or new LAN/WAN, and telecommunications systems.
Perform other duties as assigned.
Perform all duties to maintain all standards in accordance with college policies, procedures, and Core Values.