Director-Network Technology Support

AT&T•Plano, TX

4d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. Build the future of connectivity by leading the teams that keep AT&T’s hybrid network running securely, reliably, and innovatively. At AT&T, our technology leaders play a critical role in advancing cloud, virtualization, and software-defined networking while supporting legacy infrastructure that millions rely on every day. Director-Network Technology Support, you lead large, multi-level technical teams responsible for both legacy network platforms and modern cloud-native technologies. You drive the transformation of people, processes, and platforms as AT&T evolves toward a software-based, highly automated, and intelligent network. Your leadership directly impacts network resilience, security, and customer experience across the enterprise.

Requirements

Experience leading support and operations for hybrid network environments spanning legacy and cloud-native platforms.
Hands-on knowledge of software-defined networking, virtualized network functions, and containerized network functions.
Experience with cloud platforms and orchestration technologies such as OpenStack and Kubernetes.
Expertise in network performance analytics, KPI development, and operational remediation.
Knowledge of network security practices, compliance standards, vulnerability remediation, and IAM systems.
Demonstrated senior leadership experience overseeing large organizations, including leaders of leaders.
Proven ability to define and execute technology and operations strategies aligned to enterprise priorities.
Experience influencing people leadership decisions including hiring, promotions, performance management, discipline, and compensation.
10+ years of related experience in network technology, infrastructure, or cloud-based systems.

Nice To Haves

Bachelor’s degree (BS/BA) preferred.

Responsibilities

Lead and develop large technical organizations supporting legacy network equipment and cloud-native platforms, including VNFs and CNFs.
Drive workforce transformation by building cloud and software-based networking capabilities through structured training and hands-on development.
Oversee the design, implementation, and integration of software-based network platforms into production environments.
Direct analytics, performance optimization, and remediation strategies to ensure network reliability, efficiency, and resilience.
Ensure compliance with security standards, including ASPS, while leading vulnerability management and Identity and Access Management (IAM) strategies.
Define and execute operations strategies leveraging data, AI/ML, and intelligent automation to improve end-to-end network operations.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 28 days of vacation each year and 9 company-designated holidays)
Long Term Grants and Deferred Compensation
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone